[Resolved] PayUMoney — irctc ticket not booked but amount taken from account | |
Hi, I have booked 1 ticket on 06.03.2018 and the payment status is showing as "payment requested" and bank name is "payu money" and the failure reason is "no response from bank" so please refund amount to my account. Please do the needful at earliest. Ticket 1: Transaction id - [protected] Date : 6 mar 2018 Transaction amt - 410 Failure reason : no response from bank Bank - payu money Payment status - payment failed Was this information helpful? | |
Apr 8, 2018 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support Mar 08, 2018 PayUMoney Customer Care's response Hi, We would like to inform you that the TXN for the Payment Id [protected]is successful at our end. The amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant(IRCTC) directly with Merchant Order Id - [protected] in order to get the status at their end. Alternately for any more assistance, you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html Regards, Team PayU | |
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Transaction Id [protected]
refund id [protected]
We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -
• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Alternately you can also contact us at care@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html
Regards,
PayU Team