[Resolved]  PayUMoney — irctc train ticket booking - money not transfer

I booked train ticket through irctc app and money transfer via pay u money. but amount not transfer fron your side to irctc. further details
Booking transaction IDBooking Status
[protected]Not Booked
Wednesday15Aug 2018Not Booked
PNR Number :
Reservation ID: [protected]
Train No./Name: 12603 / HYDERABAD EXPTicket Type: E-ticket
From: CHENNAI CENTRAL (MAS)15 Aug 2018 To: SECUNDERABAD JN (SC)16 Aug 2018 00:00 Hrs
Booking Date: 12 Jul 2018Vikalp Status: No
Boarding Station: CHENNAI CENTRAL (MAS)Date of Boarding: 15 Aug 2018 00:00 Hrs
Quota: GENERALClass: SL
Ticket Charge: 400.0Service Charge: 0.0
Bank Name: PayU MoneyCharting Status: Chart Not Prepared
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Aug 17, 2018
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Jul 17, 2018
PayUMoney Customer Care's response
Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU
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