[Resolved] PayUMoney — kheladda merchant id 12310 | |||
I had orderd a shoes on 27 june from kheladda and the payment is done through payu of 2964 and i didn't get any update regarding my shoes or the refund and the merchant is not even answering the calls and msgs and the customer care is also not answering and today i had checked payu customer dashboard and it is showing that payment is settled with the merchant and there is no tracking no given by the merchant and not even answering the calls mails my order id is 12310 and payment i'd is[protected] Was this information helpful? | |||
Aug 3, 2019 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support Jul 03, 2019 PayUMoney Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further - • PayU, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Team PayU Verified Support Jul 03, 2019 PayUMoney Customer Care's response Hey, Please note that this is a successful TXN via PayUmoney Payment Id[protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end. Regards, Team PayU | |||
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We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Team PayU