[Resolved] PayUMoney — money back from the irctc is stuck in payumpp

Prashantlaldas

from Delhi, Delhi

Address:

110092

I had booked two tickets on august 26, and then canceled the ticket on 27th september and 2nd october due to being in the waiting, but till now these two refund amounts are stuck with you.
Today is about 15 days to date, so far this value has not been credited to my account.
I have spoken to the executives of both irctc and sbi, both are asking me to talk to you.
Here is the attachment all document which has been provided by irctc.

+2 photos

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Dec 17, 2017

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2017

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team