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[Resolved]  PayUMoney — money deducted but no order placed

I purchased a product from tarun gill fitness, paid via net banking through payu, after otp verification the gateway crashed and i wasn't redirected to merchant site thus failing order placement. However money was deducted and credited to ibibo ltd as per my bank statement and the next day it was settled totarun gill. The previous purchase i made didn't have any such issue and money was settled to tgf, reflecting the same way in my bank statement as well as payu dashboard.
I highly suspect that the payment gateway crash was the only reason merchant couldn't process my order.
I have lost my money and no response from merchant as well as payu who is asking 3-4 days just to contact me. This is highly irresponsible as my money is valuable and i need complete refund.

Pay id:[protected]
Transaction id:[protected]
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May 27, 2018
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Apr 26, 2018
PayUMoney Customer Care's response Hey,

Please note that this is a successful TXN via PayUmoney Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id[protected] in order to get the status at their end.

Regards,
Team PayU
Apr 26, 2018
Updated by Nik2409 Why dont you explain the mismatch in merchant details in my bank statement and PAYU dashboard.

As I said the transaction reflects in my bank statement as credited to IBIBO PVT LTD and not Tarun gill fitness
Apr 26, 2018
Updated by Nik2409 Since the merchant is your service user, please provide me TARUN GILL FITNESS contact details, as I have failed to reach them from my end in whatever ways they have put up on thier sites.
Please share the details
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