[Resolved] PayUMoney — money deducted but not refunded | |||
I had booked my ticket from irctc on 16.01.2018. Ticket was not booked but money had been deducted from my account. While checking the status of failed transaction it is showing that money had been refunded to my bank payumoney on 16.01.2018 itself but it is not credited back in my account till 23.01.2018. While checking the status of amount it is showing that money was refunded to payumob. What should i do now to get my money back. Please help to get my money. My irctc user id is - adarsh193 Transaction id - [protected] dated 16.01.2018. Please provide me solution to get my money back. Was this information helpful? | |||
Feb 24, 2018 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support Jan 24, 2018 PayUMoney Customer Care's response Hi Adarsh, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further - • PayU Transaction ID, Merchant ID and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html Regards, PayU Team | |||
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we are using payumoney for payment gateway on our website www.ndprivatelimited.com but payment not done, error message getting payment failed and yout 24/7 helpline is failed to support us.
contact no: [protected]
We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -
• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Alternately you can also contact us at care@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html
Regards,
PayU Team