[Resolved] PayUMoney — money deducted but payment unsuccessful

[Resolved] PayUMoney — money deducted but payment unsuccessful

B Binu Manchanda from Mumbai, Maharashtra

Dear sir/madam I have been trying to get my refund back. Its been 10 days i could not get through any of your customer care numbers. Amount of rs 425 was deducted in the name of slice of italy. However the payment bounced. I would appreciate if you refund the amount at the earliest. It has been very annoying to track the same since a week. I would request a call back at [protected]. Was this information helpful? No (0) Yes (0)
Mar 2, 2018 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support Jan 27, 2018 PayUMoney Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further - • PayU Transaction ID, Merchant ID and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html Regards, PayU Team
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gargsawan

from Jodhpur, Rajasthan

Sir, i booked a ticket on IRCTC app through your gateway on 19 jan 2018. payment was successful but ticket was not booked and my refund is not initiated yet. i complaint through email but problem is not resolved yet. my transaction id is [protected]

PayUMoney Customer Care's response, Jan 27, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at care@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team