[Resolved] PayUMoney — money deducted while paying tax in bbmp website however not yet received the receipt

rjprad

from Bengaluru, Karnataka

Website:

bbmp

Hi Team,

i was paying property tax in bbmp website and the money of Rs 3571/ has been deducted but receipt is not generated.

please resolve the issue at the earliest .

please refund if your unable to generate the receipt.

transaction ID : UPI/[protected]/

gateway was PayU

Date of transaction : 15 july 18

time 0940.

I Need it ASAP. would appreciate your response. thank u

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Aug 16, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jul 16, 2018

PayUMoney Customer Care's response Hi,
We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

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Comments

Sreedhar Segu

My friend, Is your issue resolved ? I am in same boat for more than 40 days.

PayUMoney Customer Care's response, Jan 8, 2019

Verified Support

Hi Sreedhar,

Apologies for any inconvenience caused to you. Please email us at care@payumoney.com along with your concern to check and assist you at the earliest.

Regards,
Team PayU

Sreedhar Segu's reply, Jan 9, 2019

Thank you PayU team for reply. I did sent an email to care@payumoney.com and you did confirmed amount credited to BBMP account. Also received email from ICICI confirming money has been credited to BBMP.
But BBMP still saying I owe tax and not generated receipt for the money I paid.