[Resolved] PayUMoney — money has debited from credit card but payment has not done | |
Date of incident 24/02/2020 Client number -[protected] We have done the money transaction through the kotak mahindra bank credit card with card number [protected] through payu money... Money has been debited but the payment was unsuccessful. Payment id[protected] May i know actually where the problem is and let me know when can i get the money back in my card Was this information helpful? | |
Mar 28, 2020 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support Feb 25, 2020 PayUMoney Customer Care's response Hi, Please note that this is a successful transaction via Payment Id[protected] at our end. For any concern regarding Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 85745 in order to get the status at their end. Regards, Team PayU | |
 5 Comments | |
Comments
I made a payment with payUmoney Rs 782.7 on[protected] but the payment was failed till I didn't get refund to my Bank
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PayUMoney Customer Care's response, Feb 25, 2020
Verified Support
Hi Anil,
We regret the inconvenience caused.
We regret to inform you that the transaction with PayU ID: 9872424995 has been failed and we have not received funds against the same.
In case of an accidental debit, the amount will be auto reversed into the source account within 3 to 5 working days (Excluding Saturday, Sunday and bank holiday).
Kindly contact the customer support team of the card/account issuing bank, in case the amount is not reversed into the account within the mentioned time.
We appreciate your understanding with regards to this matter.
Regards,
Team PayU
We regret the inconvenience caused.
We regret to inform you that the transaction with PayU ID: 9872424995 has been failed and we have not received funds against the same.
In case of an accidental debit, the amount will be auto reversed into the source account within 3 to 5 working days (Excluding Saturday, Sunday and bank holiday).
Kindly contact the customer support team of the card/account issuing bank, in case the amount is not reversed into the account within the mentioned time.
We appreciate your understanding with regards to this matter.
Regards,
Team PayU
I have done a transaction of INR 590 on 14 Dec 2019through PayU gateway with the debit card. Amount got deducted but not been transferred and till now not refunded.
Account num[protected]
Txn ref no.[protected]
Account num[protected]
Txn ref no.[protected]
PayUMoney Customer Care's response, Feb 27, 2020
Verified Support
Hi Tulika,
We are unable to trace the TXN from these details. We would request you to help us with the Email id or phone number used for processing the transaction and the First 6 and last 4 digits of your card.
Regards
Team PayU
We are unable to trace the TXN from these details. We would request you to help us with the Email id or phone number used for processing the transaction and the First 6 and last 4 digits of your card.
Regards
Team PayU
My money was debited on Feb 8th 2020 around 3:00 from account number ([protected]) from Karur vysya bank . I filed a complaint to the grievance officer, customer care and to the ombudsman . I filed a F.I.R about the incident which was occrued. Kindly credit my lost which is sum of 26500.
PayUMoney Customer Care's response, Mar 4, 2020
Verified Support
Hi! Louis,
Apologies for the inconvenience. In order to resolve your concern request you share the screenshot of transaction details and we'll get this checked for you on priority.
Regards,
Team PayU
Apologies for the inconvenience. In order to resolve your concern request you share the screenshot of transaction details and we'll get this checked for you on priority.
Regards,
Team PayU
I had a guest pay me Pay U money through 35200 rupees in my account. If I did not give credit, I called again but his account has not been refunded so what can I do and arrange for me?please sir do something. TRANSACTION ID[protected]
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PayUMoney Customer Care's response, Mar 5, 2020
Verified Support
Hi Some Nath,
As checked, the refund has been successfully processed from our end today itself. and it shall reflect in the customers account within 3 to 5 working days. Let us know for any other assistance.
Regards
Team Payu
As checked, the refund has been successfully processed from our end today itself. and it shall reflect in the customers account within 3 to 5 working days. Let us know for any other assistance.
Regards
Team Payu
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I did two transactions using my NRE account, which are failed with Payumoney gateway.
But my money is not yet credited back even after 24 hours.
Please check the following ID numbers
Payment ID[protected]
Payment ID[protected]
Please credit back my money as soon as possible.
We
We regret the inconvenience caused.
We would like to inform you that the transaction with the Payment ID: 303588415 (Ref number: 9882057607 & 9882044255) has been failed. The amount is auto refunded from our end on 21-02-2020 and the same will get credited into the source account within 3 to 5 working days (Excluding Saturday, Sunday and bank holiday).
Regards,
Team PayU
In addition to the previous reply, we have not received funds against Payment ID: 303597587. However, since the amount was deducted twice against Payment ID: 303588415, you shall receive Refund for both the deduction within the mentioned timeline.
Regards,
Team PayU