PayUMoney Complaints & Reviews

We raised payment link through payu money on 06th march 2020 against europe tour package booking for jun 2020.
Our customer paid through his credit cards on the same time however payu money put the amount on hold from the same day. They have asked for invoice which we have submitted and after that raised ticket on their portel.
They have replied on the same ticket on 12th mar 2020, stating to provide additional documents invoice, copy of tickets, buyer confirmation, id proof, copy of cards, which we have submitted instantly.
They closed ticket id without settlement, when i raised this again they aplozised and confirmed that it will be done by 13/03/2020.
I guess payu is making money by holding our hard earned money in their account without any reason.
Such a horrific experience with you team and payu.
Due to non settlement i have missed by vendor payment and facing horrible time due to payu money.
I will seriously raise this issue with ministry of corporate affairs and pmo and other relevant authorities.
How govt has given lucent of these kind of cheaters to do business openly.
Merchant id: 6914097.
Email: [protected]@globalglimpsetours.com.

Hi from goodstrolley.in.
We received orders (On 7th march 2020) from a client worth rs 60, 303 and the payment is on hold without mentioning the reason.
Raised an incident on the settlement date seeing the notification, and the first resolution date was 13th march. We did tweet payumoney care and they mentioned they did call us and a mail requesting information was sent.. No mail nor any calls from payumoney.
Now the customer started calling asking us to ship the product or refund the money.
We did ask payumoney what details they need, they have never reverted.

We never knew payumoney has this illegal practice of holding others money. This is pure cheating.
We are going to file an fir f this issue is not resolved asap, since the customer has lost trust with us. We cannot procure the products without the payment is made.
Mer id 673 9644

Pay u held another settlement of mine again, this is the 2nd time is withing the past one month, i don't know why my settlement is being held for no reason

I have submitted the invoice, if i don't get a response as indicated, i'll personally put a call through to the ceo myself to make a direct complaint and i might have to file an fir against payu for this disgraceful practice

On 02/03/2020, HMT Limited initiated a refund of Rs. 3234/- through PayU Money Payment Gateway. Payment ID is[protected]. It has been 9 days since I have not received the refund into my account. I have confirmed from HMT. They said that they have cleared the payment from their side PayU is not processing. Also, I have confirmed from the PNB. They told me that they have not received any transaction with this amount and ID. Please solve the issue. I tried to contact PayU but their email Id and contact number do not work.

On 02/03/2020, HMT Limited initiated a refund of Rs. 3234/- through PayU money Payment Gateway. Payment ID is[protected]. It has been 9 days since I have not received the refund into my account. I have confirmed from HMT. They have said that the process in clear from their side. PNB Bank told me that they did not receive any transaction with same amount and transaction ID. So, clearly PayU Money Payment Gateway is delaying the refund process. Also, I have tried to contact PayU money but unfortunately, their email and contact number do not work. Please solve the issue.

The customer made the payment of rs 16 k on 29 february. But on 3 march the hold my money the told me to send the invoice. I have send the invoice. Also but the executive is horrible. No talking sense. He is telling this invoice is not valid i want printed invoice. I said i dont have any printed invoice.
Then he said we can't settled the amount in your account.
They said i can refund the amount in the source account after tdr deduction.

Total refund amount 15622.4 we can refund this transaction back to it's source after tdr deduction, and the same shall reflect in the respective account within 3-5 working days. Kindly approve.

I have approve. That day only on march 5th but no reply
I said i want the confirmation about that you have refund the amount to the customer account. But then. No reply from 5 th march. What the are doing i don't know.

Merchand id 6082813
Ticked id wx[protected]
Since no one is there to reply to my message. Again and again i am text them but no reply from them. Pls pls refund the amount to customer or settled in my account

I initiated a forex transfer on Indusforex website on 1st of march 2020.
I paid the 5% upfront deposit of Rs 9635.64 using HDFC netbanking. Just when I was about to finish the system crashed and the transaction failed. However, soon after that I got confirmation from HDFC that the payment is done and my account was debited. I have attached the confirmation from bank statement below.
But I haven't got any confirmation from Indusforex or PayU about the refund. and it has already been 10 days.

Please look into the matter and refund my money.

Dear team,
Greetings from fairsky travel house...!!!

Since two days we are waiting for the payment but till now it has not come in our account.. Your payumoney app showing paying will be transferred to account on 3rd march at 08:00hrs... Why do you people do not transfer the payment on time.. This way how will we do high amount business in coming days, if the payment is delayed so much from your side to get credited in our account. If this is your practise of holding the payments of clients then we have to go for alternative authentic payment gateway for our business.

Can you please send us the utr number for this payment.
Transaction id :[protected] for rs.226600/-.

Kindly release the payment without delay.

Regards

Shibu george

Hi pay u,

With regards to my previous communication to the risk department and sales manager "amit kumar", i am a verified merchant on pay u india and my merchant number is 6917046 one of my customers booked a travel service and he has done the transaction via pay u using cc, the transaction has been put on hold by the risk team and i have provided all needed information to pay u risk team but my funds is still not being cleared into my account including all other funds from different transactions that were not put on hold, the transaction id is[protected] and the transaction amount is 82, 018.00, my issue now is that pay u held all of my other funds from other transactions when only one transaction is put on hold, this type of crazy policy is destroying my business pay u need to understand that this is a business payment system any hiccup is affecting business, my customer's journey is planned for wednesday and if my funds is not cleared by today monday its going to cause big problem for me because i have to make necessary preparation for my customers and this is going to hurt my reputation with my customer. I have provided all required documentation about the transaction being held back but my funds is still not being cleared into my account.

I have also cc'd mr anirban mukherjee the ceo in this email maybe quicker solutions will be provided at this time.

I had raised query for settlement on 20/02/2020 and my ticket id is - VL[protected] . i have even replied to your query still i have not recieved any updates on the same yet.

So please do the needful from your end.

Waiting a positive reply from your side.

Please resolve the issue as soon as possible.

I am expecting settlement of transaction as early as possible from your end.

Thanking You.

Date of incident 24/02/2020
Client number -[protected]
We have done the money transaction through the kotak mahindra bank credit card with card number [protected] through payu money... Money has been debited but the payment was unsuccessful.
Payment id[protected]
May i know actually where the problem is and let me know when can i get the money back in my card...

Why so much delay in settling the payment to our account... I have uploaded all the required documents on your portal. Transaction id :[protected]. Kindly do the needful without further delay. Their is no communication number too to talk to payumoney team... This is not the way you people should do. I believe it is a trusted gateway.

Everytime if this way the payment is delayed from payumoney then it will be very difficult for us to trust on this gateway.

Regards,

Shibu george

Today i made a transaction from my paytm wallet to facebook through payumoney gateway and my money got deducted from my wallet and the payumoney showed that transaction had failed! When i try to reach them through their web assistance they were asking about transaction id when i input the transaction id which i only had with paytm wallet they were saying it is invalid. Also there is no any other way to reach them. Kindly please help.

Dear sir/madam

Greeting for the day!!

My name is ramvali raut and i inform you that i try to follow up my unsettled transaction in m/s payu money (Payment gateway) and m/s indobaroda servicemart pvt ltd - (Merchant) amount of rs 61, 000/- on 03 oct 2019 but my money has not refund and not given any service form merchant side m/s indobaroda servicemart pvt ltd.

Whenever i try to follow-up regarding my refund amount of rs 61, 000/- but both party has not entertain any thing my humble request to kindly resolve my issue.

Best reads to
Ramvali raut - [protected], [protected]

Hi
I have taken a client paymwnt after they approved accunt i have tested with transaction. But they have not cleared my settlwmwnt amount. They dont have any contact number to talk. Neither they contacted me in this regard.
I tried to open a ticket, its been 7 days since i opened the ticket. There is nonupdate dispite i added comment a number of times. The only update i see is postponing resolution and a new date everytime. I informed them to clear the amount or refund. Thet just ignorant. This is effecting my business. They are even not bothered. I steongly urge concerned department make them to have a customer service number or close them off, so that otger customers dont face similar problems

It’s been more than 8 days since i am prompted to receive the refund. Don’t let down my trust, how long does it take to make a refund? The transaction was cancelled and so i should have received it within the same day or within 5-6 business days as you mentioned. Please look into the matter and resolve the issue as soon as possible. Have a wonderful day!...

Hi,

I received a message today from payumn stating that :- “ your payment (Id[protected] of rs 700.0 for zed lifestyle private lim is successful. For queries on your payment visit: http://pmny.in/FI6L8HEhtoCj”. However i haven’t made any such transaction and today is the first time i registered my email with payumn just to log the complaint. Could you please tell from where the money has got deducted?

I've bought one ticket to go to the taj mahal on feb 16 2020 on asi. Payumoney.com & i've never receive it by mail or sms.

At the end of the process, i didnt see any confirmation page with an official receipt & confirmation.

But only a little message saying "concurrent request exception" and "transaction is already complete". So, the transaction have been completed, credit card have been charged but still cannot receive anything.

When i try to ask them to resend me the ticket, it says "tickets sent" but again, i never receive it.

I purchased asi entry ticket from asi website but ticket was not generated after debiting my account. I had not received any mail, message or notification. I had to pay the entry fee by cash. Now i wish to know the status but nowhere transaction history is available in website. Though regeneration option is there, but it didn't resend the ticket to mail. Even there is no option to lodge complain in the web.

The company through which i order a mild shampoo promises me to deliver the order within 3 days but they still did not deliver my order and already had took 9 days.
I paid the money through your merchant pay u money and also have transaction id
I will provide when you need
Please help me to get my order as soon as possible.
My transaction id is[protected]
Amount deducted was ₹ 249.0
And order date was 06/02/2020