PayUMoney — Money is neither being settled nor refunded. | |
PayUmoney has put my money on hold because of risk issues for more than a week. They are asking for proof of buyer and seller which I can provide but the link where it should be added is not working, I have repeatedly tried accessing that link but that link doesn't work at all. The link is "staging.payu.in". I have also raised a ticket but the ticket closure date keeps on extending without any kind of help from Payu. Neither do they call you or do they have any phone number where you can contact them. They don't even have a human chat assistance service, every help related service is done by a bot which keeps on repeating the same thing again and again without trying to solve the real issue. I would request them to not hold the money like this. Either release the fund or repair the link where we can provide proof details or refund the money to source. My transaction ids are [protected] and [protected] which were done on 15th July. Was this information helpful? | |
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PayUMoney customer support has been notified about the posted complaint. | |
 5 Comments | |
Comments
My merchant id is 8187105
PayUMoney Customer Care's response, Jul 26, 2021
Verified Support
Hi Jenny,
We have shared your concern with our team, they will connect with you and assist you soon.
Regards,
Team PayU
We have shared your concern with our team, they will connect with you and assist you soon.
Regards,
Team PayU
Hi,
At the outset, we apologize for the inconvenience.
Please be informed that we have received the NEFT return when processed settlement to your bank account.
Kindly share the scanned copy of your PAN card & canceled cheque, (IFSC code, account holder name or company name, and account number should be printed on the cheque) at https://help.payu.in/ so that we can assist you accordingly.
Regards,
Team PayU
At the outset, we apologize for the inconvenience.
Please be informed that we have received the NEFT return when processed settlement to your bank account.
Kindly share the scanned copy of your PAN card & canceled cheque, (IFSC code, account holder name or company name, and account number should be printed on the cheque) at https://help.payu.in/ so that we can assist you accordingly.
Regards,
Team PayU
Hi,
At the outset, we apologize for the inconvenience.
Please be informed that we have received the NEFT return when processed settlement to your bank account.
Kindly share the scanned copy of your PAN card & cancelled cheque, (IFSC code, account holder name or company name and account number should be printed on the cheque) at https://help.payu.in/ so that our team can do the needful.
Regards,
Team PayU
At the outset, we apologize for the inconvenience.
Please be informed that we have received the NEFT return when processed settlement to your bank account.
Kindly share the scanned copy of your PAN card & cancelled cheque, (IFSC code, account holder name or company name and account number should be printed on the cheque) at https://help.payu.in/ so that our team can do the needful.
Regards,
Team PayU
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7th Floor, Pearl Tower, Plot No 51 Institutional Area, Sector 32, Gurgaon, Haryana, India - 122002
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We deeply regret the inconvenience caused. We request you to share your merchant ID or registered email ID so that we can look into it and assist you on priority. We also advise you to write to our team at [protected]@payumoney.com so that they can assist you better.
Regards,
Team PayU