[Resolved] PayUMoney — money not refunded if ticket booked through your gateway | |
I had cancelled a ticket on irctc. My pnr no. Was [protected] and i had cancelled ticket on 13 september 2018. Irctc says that they have refunded the amount of 570 on 14th september only. But today it is 24th of september but i haven't recived the amount yet. The payment gateway was through payumoney gateway. Pls return my money. Transaction id is 75503728258022889047182. Please tell me where is my money.. If it has been refunded then where has it been refunded? Was this information helpful? | |
Oct 28, 2018 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support Sep 25, 2018 PayUMoney Customer Care's response Hi Ashu, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further - • PayU, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Team PayU | |
 2 Comments | |
Comments
Hii,
Today evening some person will do transaction through hack my account.
I also did FIR. I want to know how i will get my refund. Please provide me details on my email id
[protected]@yahoo.com
Today evening some person will do transaction through hack my account.
I also did FIR. I want to know how i will get my refund. Please provide me details on my email id
[protected]@yahoo.com
PayUMoney Customer Care's response, Sep 27, 2018
Verified Support
Hi,
We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Team PayU
We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Team PayU
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Kindly provide me help on this
Transaction Id - [protected]
Payment has been deducted too, but not got any ticket still
Kindly provide me help on this
Transaction Id - 100001450861750