[Resolved] PayUMoney — money theft

Vemula Divya Vardhan Raju

from Hyderabad, Telangana

Address:

1-1-417/2/2,manasa enclave, rbi colony, kothapet., Hyderabad, Andhra Pradesh, 500035

Money got deducted without my consent from my bank account, when contacted bank they confirmed that payu private limited had debited my money for some emi/loan. I don't have any loans or emi. I tried contacting them via calls and emails but nobody replies.

I raised a ticket in their website on 19th of jan 2020 and they gave a query id : jc[protected]
And said the issue will be resolved by 23rd of jan 2020, they postponed the dates twice and said it would be resolved by 25th of the same month. Now they just stopped replying or updating about my query.
Im not a merchant, i dint ordered any producy, food or any movie tickets, i dont have any emi or loans, they just stole my money. I dint even got an sms that money got debited. But thank god that i got it from the account statement from my bank.
When i searched in the internet about my issue i was shocked to see a lot of people being stolen from this company and no one is giving any response to the victims like me.
Pay u payments private limited is fraud and robbing company.

+5 photos

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Feb 5, 2020

Complaint marked as Resolved

Forget about the resolving your service became a hub for scammers to scam your members, i got a call from a scammer claiming that they're calling from payu and scammed me for 5k rupees, im not blamming your service but, details they provided to me which they got from the complaint i posted made me believe that they were authorized personal. I lost 5k for the complaint i gave for 399 rs.

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jan 29, 2020

PayUMoney Customer Care's response Dear Customer,

We looked into it and would like to inform you that you've a LazyPay account registered with the contact number [protected] for which the transaction for the repayment via Auto debit was failed and thr bank bounce charges were levied. Kindly contact your bank directly or write to us [protected]@lazypay.in for any further clarification.

Regards,
Team PayU