[Resolved] PayUMoney — musafir/ money debited but failed on host site | |||
Hi, I made a payment on 26th may 2018 for rs 5598/-, to musafir.com the transaction failed but the amount is deducted from my account. I contacted the bank they said to wait if it is not refunded by a week raise a complaint at payment gateway service provider (Payumoney). Kindly help to sort out this transaction. Reference id. [protected] The copy of the msg Inr 5, 598.00 debited to ac xxxxxxxxxxx0331 on 26-may-2018 19:05:02-net txn: payu [protected] on 26-may-2018 19:05:02 Was this information helpful? | |||
Jul 6, 2018 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support Jun 05, 2018 PayUMoney Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further - • PayU, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Team PayU | |||
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Still we are waiting our money as we are very small enterprenuer.
Greetings from PayU!
We thank you for writing to us and for giving us a chance to be of service.
With reference to your above query below, we request you to elaborate your concern along with your MID at "merchantcare@payumoney.com" so, we can assist you further.
We work to ensure our merchants have what they need.
Regards,
PayUmoney Team"