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Musafir Complaints & Reviews

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Last updated May 3, 2022
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Kshitij, Veera Desai Road, Dattaguru Nagar, Azad Nagar, Andheri West
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Musafir reviews & complaints(113)

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Hi - I booked ticket for my parents from Del to new York from musafir.com and got a confirmation of successful payment and was waiting for the ticket. However, they didn’t book the ticket and are now coming back and saying we can’t honor your request now after ticket prices are up now. This site can’t be trusted and should be black listed in India. I want the compensation of price difference loss which I had to bear because of their mistake.
Musafir customer support has been notified about the posted complaint.
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    To whom it may concern,

    I'm writing this complaint because one of your SR. Travel Consultant Hussain Sayyed is not responsive, most of the time I'm sending email to him it will take me several follow up email before he will response. The last email to him was almost two weeks but until today, I did not receive any response from him.

    I would like also follow up on my request refund# [protected] it was applied last August 10, 2021.

    Thanks,
    Musafir customer support has been notified about the posted complaint.
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      White Colour Thugs,
      After the rejection they will tell u, sorry sir u got rejection.
      Sir kindly increase ur bank statement and travel history.
      So after the rejection, u r telling me the right things.
      Especially this SO CALLED INTERNATIONAL VISA CONSULTANT SHAGUFEE RAKHNAGI, is only interested in getting the payment done to the company.
      After that u have to inform them that i paid u and u have complete my...
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      7.8.21

      Dear Team, Musafir,

      After 7 exceptionally well customized holidays with you, it is now time for us to part ways. The last few days have depleted my finances, my energy, my time, my patience, and my faith in the quality customer service I attributed to you. It is such a shame.

      Let me clarify first off, I don’t have a problem with your policy, I understand that the grant of visa is not...
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      I apply uae visa nd i send amount 30000inr in musafir.com regards asiya qazi. Bt after 7 days musafir.com told my visa cansal n pement refund 6, 7 days bt my amount not refund somthing 60 days aasia qazi not apply my visa n directly told ur visa cansal
      So plz give me my refund 30000 inr. Special riqwest musafir.com sarjah office. Or mumbai office
      Plz my refund return
      Zaheer...
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      I paid musafir.com 5200INR for Malaysia visa fees for my wife and kid on 28 dec 2019. But later as visa was not applied i called them to cancel my application and process my refund. Still after sending several mails to their support and several calls I have not received my refund. also they are not providing any update on email for status of my refund. Kindly help.
      My ticket no. for musafir.com is M-5WPP8...
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      Dear concerned,
      I took the 4d3n dubai package but it seems to me that they have charged me unnecessarily and at the last the agent name mr. Ayush mentioned that if you don't wanna take visa from them can go to other place and also being a couple plan they have charged me twice for the same room. Seems not worth for the money they have charged. Also the behavior and attitude of the agent once payment was made got completely changed....
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      I apply usa tourist visa though musafir.com i paid 15000+ fees for visa mr. Amar shina not provide me any appointment ds160 form and payment receipt after 5 days i mail to mr amar shina regard my payment he not refund my payment. He is very unprofessional. I need my full payment refund asap. Musafir.com and mr. Amar shina not provide me any mail regarding my refund and i already mail again and again for my refund he not receive my phone and...
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      Hello sir / madam
      I booked schegen visa assistance from musafir.com for which they charged me 2800 per person for 4 persons. 1200 for assistance and 1600 vfs appointment charges. These people asked for advance payment of 11200 which I paid and further told Mee if at any point I want to cancel my services I will be charged cancellation fee of RS 350 per person . After the payment process I was not attended properly, my calls very not...
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      I had booked my Malaysia visa from musafir. And in return they completely cheated me and currently none of them are responding.Such unprofessional attitude was not expected.
      Taking this matter further I had registered a complain at consumerhelpline (govt. Portal).
      I have attached the same for further REFERENCE.
      This kind of services are acceptable...
      +1 photos
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      I applied for visa 1 month back. Before payment submission, I used to receive a call from Mr.Sameet Shetty, 4-5times in a day reminding me to submit my payment. Before applying, I literally checked with Sameet several times, if its sufficient time to get the visa processed and I always got a confirmed yes. Also, there was no guidance on documents and due to the ask for the confirmed Travel itinary and hotel bookings, I booked everything at...
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      I contacted musafir.com on april 11, 2019 for schengen visa. I told the executive named akhil shetty (Visa officer) that i wish to visit multiple countries and would need their advice on preparing the itinerary. The intelligent person only took the payment and after that i had to follow with him and the team to help me with required documents.
      Within minutes of sending the link, i made payment to start visa document process however...
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      Dear sir,

      I have booked service for china visa through musafir.com and my reference number is musafir booking reference m-5pmz8. I applied on 30th march & sent documents for china business visa on 1st of april, on 5th musafir team called me and said the scan copy of invitation is not acceptable and suggested me to process the tourist visa & agreed to them & sent the documents again for tourist visa. Till april 11th my application was not processed as china consulate was not allowing agents when i asked about solution musafir team said they can not confirm when will china consulate will allow agents & even they were not sure will my application will be processed then i requested them to withdraw my application and refund the amount they agreed too. After 15days i got refund email, but i was not full refund they deducted 4000 rupees when i called from china and asked the agent about 4000 rupees she said its charge of china consulate. When my application is not at all processed how can china consulate takes fees.

      I asked for payment receipt from consulate but they can not provide it.

      Requesting musafir management to look into this matter asap.
      Musafir customer support has been notified about the posted complaint.
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        Contacted musafir on 3rd march made a payment on 5th march and had sent all documents prior to payment that was requested!!

        There have been wrong forms sent and for small information required they do not call and resolve but mail and wait for a response.

        The whatapp number they do not respond at all after the payment.

        After continuous follow up i learn that there are no appointment dates available...
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        Resolved
        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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        Resolved
        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

        Musafir — refund

        I had booked a singapore visa application but i requested a refund and they said rs.350 would be deducted but i never got the money back. It has been over 2 weeks i am running for money. Mr. Amar sinha was the case handler. This is malpractice by the agency. As they never reply to me on whatsapp neither receive the call. I have attached couple of pictures in order to support....
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        I have applied singapore visa through musafir, stating that will get in 5 working days. They checked it and sent a mail air tickets missing, will i replied to that immedealty. After that no call back and no updates, when i ask aboit status they said need air tickets.. Such careless response. I have sent twice and asking them in mail and over call. No proper updates from them.. I have to travel in a week and still visa not ready..
        br...
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        Musafir staff charges money to provide service but fails to do the same. They fixed our appointment on 9th nov at the visa office. However, they don’t provide the insurance details to the client. Above that the visa application form is incorrectly filled even after us filling up for them.

        There is noway our visa is going to get approved. Action asap....
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        I submitted visa application for south africa after discussing with musafir last week and based on the discussion the representation ms. Suvarna asked me to send all the document to mumbai first so that she will verify. I had asked her to submit document to delhi sa embassy and not mumbai and she said she will check document and if everything is fine she will send to delhi for submission.

        The document reached to them on friday...
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        I have book ticket at 11:00pm, payment deducted but tickets not confirmed, also i have got mail that out representative will contact you shortly, but no calls
        And working hours mentioned in mail is 9:00am to 6:00pm but it's 9:11 am still no. Not reachable
        [protected]

        I have flight on 3:00pm today, my wife is sick i have cancelled train ticket but musafir don't even call if there is any issue so that i can book...
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        I applied for a 90 days toursit visa and was charged accordingly but the visa i received is for 60 days only. All attempts to establish contact with musafir has failed. This is ridiculous. Looks like they have blocked all my mobile nnumbers and unable to get connected.

        Why cant you do it right first time, i need urgent resolution to the problem.
        I have sent emails as well but no response....
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