PayUMoney — my money is struck with payumoney

M G Vijaya sarathy

from Bengaluru, Karnataka

Address:

India

On 12th feb 2020 I wanted to make payment for TTD (Tirumala thirupathi devasthanam) booking and paid Rs.2060/- But it did not reach TTD and went to some other account. TTD confirmed that they have not received this amount and i Had to pay again and booked my special darshanam tickets. I asked SBI cards to refund this money as the money did not reach the intended party. SBI cards reveresed this amount upon all enquiry with a clause that they would reverse this amount if the Payumoney claims this amount as genuine. Today i got the reversal notice that Rs.2060/- is debited to my card account. Hence i want a refund of Rs.2060/- from Payumoney.

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PayUMoney customer support has been notified about the posted complaint.

Verified Support

Apr 03, 2020

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

Apr 03, 2020

Updated by M G Vijaya sarathy Dear sir,
I am forwarding herewith a letter received from SBI cards for your reference with a request you to arrange for refunding this amount