Comments
Hi Rahul make a complaint against them on official government portal on https://consumerhelpline.gov.in/, I am also facing this type of problem.
Reply
_Khan_Zeeshan__'s reply, Aug 17, 2020
Hii sir I also book this product payment of rs 2499 but i will not get my product now what I can do plzz sir help me 7021166787 my no
I Dont hear your ready made promises. Make it fast settlement.. dont play with us
Same I also book but not get product this is fraud
Payment successful and not reply order details
![]()
PayUMoney Customer Care's response, Oct 10, 2020
Verified Support
Hey, this is a successful TXN via PayUmoney Payment ID 364027782 at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.
My payu merchant id 8242977
On 12/09/2020, 05/10/21, 11/10/21 and 13/10/21 i have received a total amount of RS. 600, 000/- money through the payu payment gateway from the clients for my business. But they put these amounts on hold. For this I am having lot of problems and inconvenience in my business. I tried to contact them many a times but in vain. As they requested I have submitted all the required documents but they are just careless and purposely doing this. They don't bother to reply also. Just a message your amount is on hold pls submit the required documents. Even they sent a message you will receive a call in 24hrs to 48hrs but they never called. I have been harassed by payu for such carelessness. I try to reach customer care but no response to date. But i got one reply "your account on hold"
Why i need to wait to get my hard earned money. It's looks like a fraud thing. Payu is a bogus company.
I request your team please deposit our money or i will file a case in consumer court soon Don't play with us
On 12/09/2020, 05/10/21, 11/10/21 and 13/10/21 i have received a total amount of RS. 600, 000/- money through the payu payment gateway from the clients for my business. But they put these amounts on hold. For this I am having lot of problems and inconvenience in my business. I tried to contact them many a times but in vain. As they requested I have submitted all the required documents but they are just careless and purposely doing this. They don't bother to reply also. Just a message your amount is on hold pls submit the required documents. Even they sent a message you will receive a call in 24hrs to 48hrs but they never called. I have been harassed by payu for such carelessness. I try to reach customer care but no response to date. But i got one reply "your account on hold"
Why i need to wait to get my hard earned money. It's looks like a fraud thing. Payu is a bogus company.
I request your team please deposit our money or i will file a case in consumer court soon Don't play with us
PayUMoney Customer Care's response, Nov 8, 2021
Verified Support
Hi! Our team have replied on your ticket id SL1440805444 and asked you to share invoice and proof of delivery of hold transaction of Payu id 13903244996. Please share the required details for further assistance.
Kishanagro's reply, Nov 10, 2021
Through ticket we have already submitted the invoices for all these transactions. For transportation it was arranged by the buyers, so it is not significant to get the details
Even after providing all the necessary invoices our amount is not been credited in our account. It's been more than 2 months we are waiting to receive the amount.
My payu merchant id 7333271
For more than 1 month, our settlement amount of almost Rs50000 is kept on hold. We tried to raise a ticket in payu help. It is simply replying the same messages and closing all our queries. There is no any customer care number for us to contact. Why you don't have any customer care number. Simply replying with robotic messages all the time. Since our settlement is on hold for long time it is creating lot of inconveniences in my online business. As per the payu request I have submitted all the required documents(invoice, shipping details and proof of delivery of customer), but they are not removing the hold after that also.
If we don't receive our settlement money soon we will file a complaint in consumer court. That will be our next step. Don't play with our hard earned money. We wont forgive you. So please do the settlement fast.
For more than 1 month, our settlement amount of almost Rs50000 is kept on hold. We tried to raise a ticket in payu help. It is simply replying the same messages and closing all our queries. There is no any customer care number for us to contact. Why you don't have any customer care number. Simply replying with robotic messages all the time. Since our settlement is on hold for long time it is creating lot of inconveniences in my online business. As per the payu request I have submitted all the required documents(invoice, shipping details and proof of delivery of customer), but they are not removing the hold after that also.
If we don't receive our settlement money soon we will file a complaint in consumer court. That will be our next step. Don't play with our hard earned money. We wont forgive you. So please do the settlement fast.
PayUMoney Customer Care's response, Apr 13, 2022
Verified Support
Hi!
As checked, our team have reverted you on your ticket id NR4320577090. Please check the same and share your approval on this ticket for further assistance.
Regards,
Team PayU
As checked, our team have reverted you on your ticket id NR4320577090. Please check the same and share your approval on this ticket for further assistance.
Regards,
Team PayU
Mrudhuz's reply, Apr 22, 2022
Dear PAYU team,
I have given my approval for ticket id NR4320577090 on the same day itself.
They said they will do refund to its source in 4-5days. But now it is more than 10 days. we haven't received any refund, also my settlement is kept on hold itself.
Now what should i do??
I have been waiting months for receiving my settlement. For more than 2 months you have kept my hard earned money in hold with you.
I request you to please proceed fast and remove my settlement hold and transfer my settlement amount to the bank account.
I have given my approval for ticket id NR4320577090 on the same day itself.
They said they will do refund to its source in 4-5days. But now it is more than 10 days. we haven't received any refund, also my settlement is kept on hold itself.
Now what should i do??
I have been waiting months for receiving my settlement. For more than 2 months you have kept my hard earned money in hold with you.
I request you to please proceed fast and remove my settlement hold and transfer my settlement amount to the bank account.
My payu merchant id 7333271
Dear PAYU team,
I have given my approval for ticket id NR[protected] on the same day itself.
They said they will do refund to its source in 4-5days. But now it is more than 10 days. we haven't received any refund, also my settlement is kept on hold itself.
Now what should i do??
I have been waiting months for receiving my settlement. For more than 2 months you have kept my hard earned money in hold with you.
I request you to please proceed fast and remove my settlement hold and transfer my settlement amount to the bank account.
Dear PAYU team,
I have given my approval for ticket id NR[protected] on the same day itself.
They said they will do refund to its source in 4-5days. But now it is more than 10 days. we haven't received any refund, also my settlement is kept on hold itself.
Now what should i do??
I have been waiting months for receiving my settlement. For more than 2 months you have kept my hard earned money in hold with you.
I request you to please proceed fast and remove my settlement hold and transfer my settlement amount to the bank account.
PayUMoney Customer Care's response, Apr 22, 2022
Verified Support
Hi! As checked, your request is already forwarded to concerned team and same will be completed soon.
My payu merchant id 8542465
On 22/04/2022i received 27500 money through the payu payment gateway. But they put these amounts on hold. So i try to reach customer care but no response to date. But i got one reply "your account on hold" try after 210 days.
Why im wait for these days it's our hard earn money and also paying all gst and things. Why you refusing to deposit our money to the bank account. It's looks like a fraud thing.
I request your team please deposit our money or give me the refund option in our dashboard.. Don't play with us
![]()
On 22/04/2022i received 27500 money through the payu payment gateway. But they put these amounts on hold. So i try to reach customer care but no response to date. But i got one reply "your account on hold" try after 210 days.
Why im wait for these days it's our hard earn money and also paying all gst and things. Why you refusing to deposit our money to the bank account. It's looks like a fraud thing.
I request your team please deposit our money or give me the refund option in our dashboard.. Don't play with us
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
60%
Complaints
3770
Pending
436
Resolved
2131
View all 3770 PayUMoney reviews & complaints
7th Floor, Pearl Tower, Plot No 51 Institutional Area, Sector 32, Gurgaon, Haryana, India - 122002
View all PayUMoney contact information