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PayUMoney Complaints & Reviews

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Updated: Dec 24, 2025

Complaints 3775

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2133

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1642

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PayUMoney reviews & complaints page 86

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Address: Sakinaka

Plzz give my money back Not getting my product u all r fake plzz refund my money and now fake call also r comming

Aug 19, 2020

Complaint marked as Resolved

Plzz give my money back

PayUMoney customer support has been notified about the posted complaint.

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_

_Khan_Zeeshan__

Aug 18, 2020

Still not getting my product this is fake u all r cheater plz give my money back now onwards fake call also are comming tell to send your money back first give one OTP is come on your mobile
Fake agent no [protected] plzz take strict action
I am going to complain on police station
Complain year https://consumerhelpline.gov.in/consumer-rights.php take him all of the strict action

_

_Khan_Zeeshan__

Aug 18, 2020

Still not getting my product this is fake u all r cheater plz give my money back now onwards fake call also are comming tell to send your money back first give one OTP is come on your mobile
Fake agent no [protected] plzz take strict action
I am going to complain on police station
Complain year https://consumerhelpline.gov.in/consumer-rights.php take him all of the strict action

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Address: BESTECH BUSINESS tower 9 th floor sohna rd tatvam villas dhani sector 48 gurugram haryana 122004

They are fraud my money is not settled since more than two weeks.please dont do transaction through pay u money .PLEASE ITS MY REQUEST TO ALL PEOPLE.WHO WANT TRANSACT THROUGH PAY U DONT DO THAT
my merchant id[protected]
mobile[protected]

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Ordered two tablets from teclast t30, each costing rs. 2999/-. Payment was done by google pay to payu gateway. Why is payu supporting such fradulent sites... Pls refund my full amount. Payu must know where the amount has been credited.

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Aug 18, 2020

Verified Support

Hi,

Apologies for the inconvenience.

Request you to share your registered number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and we will get this checked for you.

Regards,
team PayU

Ajitbabuks's [Complaint's author] reply, Aug 18, 2020

Tried logging in to help. Payu.in . When I entered both transaction numbers it says invalid transaction number. This keeps repeating. The upi id given is payumoney@hdfcbank. Kindly provide an email address of payu where I can write in and give my details regarding the complaint.

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Address: www.tapgig.in

Please note that on thursday 13th august 2020 i had purchased a teclast t30 android 9.0 from tapgig.in for a value of rs 2499. After that i have sent at least 2 emails to their mail id: [protected]@gmail.com but have not received any reply.
I request that you look into this and ensure that they either dispatch the item or refund the amount that i have paid as i am not willing to wait forever.

+3 photos

Aug 14, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Sep 07, 2020

Updated by [email protected] is some action being taken about my complaint ??

Verified Support

Sep 10, 2020

PayUMoney Customer Care's response Hi!

Apologies for the inconvenience.

Request you to share your registered number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

Regards,
Team PayU

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M

[email protected]

Sep 7, 2020

More that 3 weeks have passed since i have lodged my complaint and till date there has been no resolution

[email protected]'s [Complaint's author] reply, Sep 7, 2020

Please look into my complaint and ensure that the amount paid by me is refunded as this company seems to be a fraud.

M

[email protected]

Oct 19, 2020

PayUMoney — teclast t30 android 9.0 from tapgig
[protected]@lifestylesgoa.com on Aug 17, 2020
Please note that on thursday 13th august 2020 i had purchased a teclast t30 android 9.0 from tapgig.in for a value of rs 2499. After that i have sent at least 2 emails to their mail id: [protected]@gmail.com but have not received any reply.
I request that you look into this and ensure that they either dispatch the item or refund the amount that i have paid as i am not willing to wait forever.

In my original complaint i have shared the screen shots of all details
My phone number is [protected] and email is : [protected]@lifestylesgoa.com

I am dissappointed with the response as it looks like the merchant has cheated me and you are unable to get my refund

PayUMoney Customer Care's response, Oct 19, 2020

Verified Support

Hi!

Apologies for the inconvenience.

As checked, this is a successful transaction via transaction Id - 345239021 at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [email protected] to get the status at their end. In case you do not receive support from the merchant, you may raise a chargeback with your issuing bank.

Regards,
Team PayU

M

[email protected]

Nov 4, 2020

There is no response from the merchant. I note that there are numerous complaints against this merchant and looks like they are scamsters. I am surprised and aghast that you are still having business relations with these frauds even after it is brought to your notice they are cheating people.
How is it not your responsibility to ensure that they stop doing this or you should suspend their account and stop helping them to cheat people.
Why should I not make you a party to this fraudulent dealing ?
I request you to kindly liason with them to either deliver or refund the amount without any further delay.
Mohan Nayak

[email protected]'s [Complaint's author] reply, Nov 4, 2020

As per your reply to contact the merchant directly on [email protected], i have done the same and emailed them. The mail has bounced back with the message:
Your message wasn't delivered to [email protected] because the address couldn't be found, or is unable to receive mail.
It is now obvious that these people are scamsters, you should immediately block their account so that they cannot cheat anymore people and take up the issue of refund of all the people they have cheated.
It is requested that you take quick and early action in this matter.

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The product received by me is not that which has been ordered by me vide order amount of rs 779.00, payment id of[protected], merchant order id of [protected], order date & time on july[protected]:11:59 am and merchant transaction identifier of [protected]. The product received by me on 14th aug 2020 is not worth inr 100 for which i have paid inr 779 so i want to return the product.in this regard i may be intimated how to return the product and claim the refund.
Regards
Mohammad yousuf bhat
Srinagar
J&k

PayUMoney customer support has been notified about the posted complaint.

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This is my merchant id : 7000889
Merchant Mail I’d : [protected]@gmail.com
I have provided all the documents they need

This is happened more than 1.5 month ago and they didn’t responding for this

They asked for Collaboration Agreement. I have provided

At the last they send me a message. That is ‘ We will initiate refund of hold transaction or you have to wait 210 days kindly approve it or it will close in 2 days ‘

I have approved it
But they didn’t respond till now 1 week over from i approved date

Almost 10k worth of amount is blocked

Please solve this issue consumer complaints

Thank you

+2 photos

Feb 6, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Aug 17, 2020

Updated by saikumar2304 It is a fraud company they won’t give phone number or Mail id for support

Please solve this

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Address: 4th Floor, Pearl Tower, Plot No 51, Institutional Area, Sector 32, Gurugram, Haryana 122001

Merchant id: 7104568

I've not received the amount of Rs 63, 000 on the time given (8.00 PM, 14/08/2020) by PayU Customer Care person. You have not asked for any documents before payment. Unfortunately, after payment made by the client, you awake and ask for proof. Though I have uploaded your required Invoice, my payment was still not received. Very poor service.

Aug 6, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Aug 18, 2020

PayUMoney Customer Care's response Hi,

Apologies for the inconvenience.

As checked, your issue has been resolved. You will receive the settlement in your account within 1-2 working days. Please connect us via help.payu.in in case any further assistance is required.

Regards,
Team PayU

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Address: Dr. Ambedkar road dehuroad Pune

Payumoney — telecast t30 tablet tapgig aug 17, 2020
Dear sir,

I have ordered one telecast tablet pc android 10.1 inch dated 15th of august 2020 order no. Ms 1852 and made payment through payu in_pasia rs. 2499 today date is 17th aug 2020 still nor the product is delivered nor the amount has been refunded to my account

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Aug 18, 2020

Verified Support

Hi!

Apologies for the inconvenience.

Request you to share your registered number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our team will assist you with your concern.

Regards,
Team PayU

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Dear sir,

I have ordered one teclast t30 andriod 9.0 4g phone call tablet 10.1" 1920x1200 mtk p70 4gb ram 64gb rom 8000mah tablets pc dual camera gps type-c
Dated 16th of august 2020 made payment through (Id[protected] of rs 2499.0 for divyanshu jain is successful. For queries on your payment visit: http://pmny.in/FI6L8HEhtoCj
Still nor the product is delivered nor the amount has been refunded to my account

So kindly do the needful.

Regards,

Prakash g.

PayUMoney customer support has been notified about the posted complaint.

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Address: Kanpur

Merchant id-6275757
I have not received the amount of oid[protected] dated[protected] on the time given (8.00 Pm, 14/08/2020) by you.
You have not ask any document before payment. Unfortunately after payment made by client, you awake and ask for proff. Though I have uploaded your required Invoice, my payment was not received.

PayUMoney customer support has been notified about the posted complaint.

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Address: D'Souza nagar complex sakinaka

Not getting my product

+1 photos

PayUMoney customer support has been notified about the posted complaint.

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Website: tapgig.in

Dear sir,

I have placed an order for buying a tablet pc from https://tapgig.in/ portal. But i have not recieved any email nor any customer care officer contacted me so far. I'm worried that it's a fraud company. It's registered under shopify e-commerce and payumoney as a payment gateway provider. So please take an action against shopify, payumoney and tapgig as how they gave registered this vendor to do business with as a fraud company. Your help is very much appreciated before it becomes massive and people get cheated.

Thanking you
Nadeem

+1 photos

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Address: bengaluru

My payu merchant id 6909788
On 9/08/2020 i received 40000 money through the payu payment gateway. But they put these amounts on hold. So i try to reach customer care but no response to date. But i got one reply "your account on hold" try after 210 days.
Why im wait for these days it's our hard earn money and also paying all gst and things. Why you refusing to deposit our money to the bank account. It's looks like a fraud thing.br...

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13 found this helpful

I bought a telecast t30 tab on[protected] per 2499 rs. But today[protected], still not shipped or not refunded.
Order ms1157.
Payumoney is fraud wallet

+2 photos

PayUMoney customer support has been notified about the posted complaint.

Aug 16, 2020

Updated by SIVA NAGA RAJU PAMARTHI Refund of my money, I have received fraud call asked any desk and TeamViewer quick support app and asking about phone pe bank account... Why they are asking all these for refunding

Aug 16, 2020

Updated by SIVA NAGA RAJU PAMARTHI I bought tablet from tapgig.in on[protected].but still not shipped, I have paid 2499 through PayUMoney. My order ID ms1157

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PayUMoney Customer Care

from Gurgaon, Haryana

Aug 16, 2020

Verified Support

Hi,

We regret the inconvenience caused.

Please note that this is a successful transaction via Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.

We are a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, hence any refund/resolution will be provided by the merchant only.

We advise you to please get in touch with the issuing bank and initiate an official complaint (Dispute) regarding the same, in case if the concerned merchant is not providing the services.

We are just their payment processing partner and do not have access or control to their internal processes.

We appreciate your understanding in this matter.

Regards,
Team PayU

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Dear sir,

I have ordered one telecast tablet pc android 10.1 inch on 140820 order no. Order ms1576 and made payment through payu money rs. 2999. Upon research it seems its a fraudulent company and i have been trying to raise a complaint with my credit card bank. The merchant hasn't claimed the money, but the bank is refusing to hold the payment.

So kindly do the needful.

Regards,

Jaya

PayUMoney customer support has been notified about the posted complaint.

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I made payment for revaluation of exams under choudhary devilal university, sirsa (Haryana). Payment got deducted from my credit card but neither succeeded and nor got refund. I doesn’t happen once but twice. One was on 05.02.2020 and 04.08.2020

Aug 7, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Aug 16, 2020

Verified Support

Hi Manoj,

Please share your Payment ID or the tranaction details with us so that we may check and assist you with the status.

You may vsit http://help.payu.in/ to raise query.

Regards,
Team PayU

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Dear sir,

I have ordered one telecast tablet pc android 10.1 inch dated 08th of august 2020 order no. Ms1039 and made payment through payu in_pasia rs. 2499 today date is 14th aug 2020 still nor the product is delivered nor the amount has been refunded to my account vide payment id[protected] for vicebear.in.

So kindly do the needful.

Regards,

Sardar r
[protected]

+1 photos

PayUMoney customer support has been notified about the posted complaint.

Aug 18, 2020

Updated by s4rash Dear sir, What has happened to my complaint nor the product not the amount refuned

regards,
sardar R

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J

Jaya B

Aug 15, 2020

Has any action been taken by PayU money???

S

[email protected]

Aug 15, 2020

Oh my God.. I ordered from the same vendor. My order no. MS1648.. I paid 2999/- for the same product with a keyboard... The deal was so good that I did not think twice.. Only once I made the payment I realised it cud be a fraud as the payment went to one Divyanshu Jain on PayU money ID no.[protected] and not to the vendor name and I also received the email from [protected]@tapgig.com What was even more weird was that there is no listed address of phone no. for contact to ask for a cancellation of order. Later I checked for what type of site it was - it is listed as a malware... Unfortunately it shows https:// - so i thought my transaction wud be secure :( - So I looked up the internet for Diyvanshu Jain and saw a suspiciously similar complaint sometime back for a website called Mobylstore.com which does not exist and his complaint was similar - he paid to someone named Divyanshu Jain

kumarrd1983's reply, Aug 17, 2020

Hi Suzanne,

Even i have the same issue . I paid Rs.2999 /- for the same product with a keyboard . Is there any way to get a refund for this amount??

I have already posted my issue on consumer complaints .

It seems many innocent consumers are falling prey to this fraudulent website.

Regards,
Ranadheer.

nayakpc's reply, Aug 18, 2020

Myself also paid Rs2499/- without keyboard for Order MS1170, I did not realize as payment was proper and received a mail immediately and simultaneously a SMS from PAYUMONEY with a payment ID.

I

imana laraib khan

Aug 22, 2020

I am Imana Laraib Khan, I also ordered TG 30 tab on 13th August, 2020, my order ID is MS1641 Rs. 2999 I paid.

telecast t30 tablet tapgig - Comment #3723699 - Image #0

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I made transaction to purchase stamps in epost office.

Transaction id: phi[protected]

Payment gateway id: 186431

Date:[protected]:37:00

Amount: 1000

Paymment gate way is pay u pg.

This money is deducted from my account, but transaction status is incomplete.

Please transfer my money back....

+1 photos

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Address: Sanjay nagar patna

Don't refund tds deduction rs 161317.85
I thought you people are sending money to my bank account, but why you people are refunding all my customber money to ther bank account. This customber use my wallet services and pay me for it
I don't want refund back to its source. I want all the money in my account to be settled in my bank account as soon as possible. I don't approve refund.

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I made a payment to the merchant 'bits pilani' (Transaction id[protected] on 06/08/2020 at 15:17. I received a mail saying 'transaction failed', yet money was debited from my account. It has been 7 days, i have yet not received the refund of the failed transaction amount. Kindly look into the matter and make it possible to auto-refund the amount as soon as possible.

PayUMoney customer support has been notified about the posted complaint.

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