[Resolved]  PayUMoney — My payu settlement is kept on hold

My payu merchant id 7333271
For more than 1 month, our settlement amount of almost Rs50000 is kept on hold. We tried to raise a ticket in payu help. It is simply replying the same messages and closing all our queries. There is no any customer care number for us to contact. Why you don't have any customer care number. Simply replying with robotic messages all the time. Since our settlement is on hold for long time it is creating lot of inconveniences in my online business. As per the payu request I have submitted all the required documents(invoice, shipping details and proof of delivery of customer), but they are not removing the hold after that also.
If we don't receive our settlement money soon we will file a complaint in consumer court. That will be our next step. Don't play with our hard earned money. We wont forgive you. So please do the settlement fast.