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Updated: Jul 19, 2025
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PayUMoney reviews & complaints page 22

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P
PayUMoney Customer Care Number-9064-786-587 contact us...
Apr 13, 2022
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Address: Delhi

What kind of answer is this? What do you mean by not supporting the line
PayUMoney customer support has been notified about the posted complaint.
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    R
    Rachith N Rao
    Apr 12, 2022
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    I have paid money to fake website for payu partner and I have raised ticket even after 7 days no reply from payu
    +1 photos
    PayUMoney customer support has been notified about the posted complaint.
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      A
      Atulmba33
      Apr 12, 2022
      Resolved
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      Resolved

      Address: PayU Payments Private Limited 7th Floor, Pearl Tower, Plot No 51 Institutional Area, Sector 32, Gurgaon, Haryana – 122002 Contact number: +91- 124-, Belgaum, Karnataka

      Sir i have made a payment of Rs.2000 on 30/9/21 with payu money id.[protected].This is the reply whic i got from payu money.so pls check this amount. It's already takes too much time to resolve this complain. I didn't get my refund till date. I already generate complain. they are still saying that your complain is in progress. Dont you think that this complain will resolve in 2-5 working days.
      This is the last time i am complaining this. Other wise i will go to consumer form directly.
      +4 photos
      Jun 6, 2022
      Complaint marked as Resolved 
      PayUMoney customer support has been notified about the posted complaint.
      Apr 25, 2022
      Updated by Atulmba33       Still waiting for their response.
      Verified Support
      May 05, 2022
      PayUMoney Customer Care's response       Hi! We have sent you an email on your email id [protected]@yahoo.com Please check the same and share the required details for further assistance with your query.
      Jul 28, 2022
      Updated by Atulmba33       Amount not received ls check
      Jul 28, 2022
      Updated by Atulmba33       Pls share transaction detail on my mail id. [protected]@yahol.com
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        M
        Mrudhuz
        Apr 12, 2022
        Resolved
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        Resolved

        My payu settlement is kept on hold

        My payu merchant id 7333271
        For more than 1 month, our settlement amount of almost Rs50000 is kept on hold. We tried to raise a ticket in payu help. It is simply replying the same messages and closing all our queries. There is no any customer care number for us to contact. Why you don't have any customer care number. Simply replying with robotic messages all the time. Since our settlement is on hold for long time it is creating lot...
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        K
        Krits Sach
        Apr 12, 2022
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        Address: Mumbai

        What kind of answer is this? What do you mean by not supporting the line of business. You are supporting many business like us and collecting money. Settle my amount immediately or you people will ready to face the consequences. Before taking your services many people suggested me to be away from your people because you have track record of cheating and eating money of clinets on the name of policy. Don't try to cheat and eat our money. We will expose your dual face in implementing the same policy for different clinet. Check Ticket id FI[protected].
        PayUMoney customer support has been notified about the posted complaint.
        View replies
        Hi Krits, we have already shared the needful information with you on another thread. Please follow up on the same tread for further assistance.
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          K
          Krits Sach
          Apr 12, 2022
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          Address: Mumbai

          What kind of answer is this? What do you mean by not supporting the line of business. You are supporting many business like us and collecting money. Settle my amount immediately or you people will ready to face the consequences. Before taking your services many people suggested me to be away from your people because you have track record of cheating and eating money of clients on the name of policy. Don't try to cheat and eat our money. We will expose your dual face in implementing the same policy for different client. Check Ticket id FI[protected] and resolve the matter.
          PayUMoney customer support has been notified about the posted complaint.
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            J
            JMDave
            from Ahmedabad, Gujarat
            Apr 11, 2022
            Resolved
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            Resolved

            Website: payu.in

            Done payment on[protected]. Still have not received any product, even not received my money back.

            Done request on clothelite.com for this issue
            - Email no response
            - Mobile not working
            - Website - Not working

            Done request on payment company https://payu.in/ for this issue
            - No response
            +1 photos
            May 20, 2022
            Complaint marked as Resolved 
            PayUMoney customer support has been notified about the posted complaint.
            Verified Support
            Apr 13, 2022
            PayUMoney Customer Care's response             Hi!

            As checked, this is a successful transaction via PayU id - [protected]@gmail.com at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@gmail.com for further assistance with your query.

            Regards,
            Team PayU
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              C
              COWIN ID Card
              Apr 10, 2022
              Resolved
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              Resolved

              My Merchant ID is 8377606. My 60000 rs is on hold on payu payments gateway.We had stopped our business because of lack of fund.There is no reply from their customer support.They don't even have a call center facility.Many merchants has stopped their business due to this issue.This is a scam company.Our fund is being blocked for more than 90days.
              May 17, 2022
              Complaint marked as Resolved 
              PayUMoney customer support has been notified about the posted complaint.
              Verified Support
              Apr 12, 2022
              PayUMoney Customer Care's response               Dear Merchant,

              Please provide the Invoice/Bill/Receipt and Proof of Delivery for the given PayU Ids on [protected]@payumoney.com.
              [protected]
              [protected]
              [protected]
              And also kindly brief about your line of business over there. Hope this helps.
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                M
                Malhari ware
                from Nagpur, Maharashtra
                Apr 8, 2022
                Resolved
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                Resolved

                I have registered the complainant and ticket also generated.but my complaint and refund money not received yet.
                +5 photos
                May 20, 2022
                Complaint marked as Resolved 
                PayUMoney customer support has been notified about the posted complaint.
                Apr 08, 2022
                Updated by Malhari ware                 Still my complaint not solve and ticket generated only showing with under progress
                Apr 08, 2022
                Updated by Malhari ware                 The merchant did the fraud.its web site not showing any order and payment deducted.contact number showing for merchant but unable to contact him.also not received for confirmation order.only payment deducted.please find out the attachment

                Verified Support
                Apr 11, 2022
                PayUMoney Customer Care's response                 Hi!

                As checked, this is a successful transaction via payment id[protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@gmail.com for further assistance with your query.

                Regards,
                Team PayU
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                  M
                  Madhu.k.shekar
                  Apr 7, 2022
                  Resolved
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                  Resolved

                  10233 amount has been credited to payuecom account

                  A fraud transaction of ₹10233 has been done on my amazon account by using my SBI credit card, Order IDP[protected]. Please raise a ticket and resolve the issue...
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                  A
                  Arban Wani
                  Apr 7, 2022
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                  While making payment for Aicts it shows sorry payment not processed check sum error . Please help me out with this as this is getting for everyone who ever is going to pay for it ...
                  +1 photos
                  PayUMoney customer support has been notified about the posted complaint.
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                    A
                    aslamr2003
                    Apr 7, 2022
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                    I have placed the order ac daiki. 27 March[protected] hindsolutions.in fraud website. Raise for refund ticket no.OY[protected], GF[protected] and NK[protected], without any thing they closed my ticket please help me call me on [protected].
                    Transaction number [protected]
                    PayUMoney customer support has been notified about the posted complaint.
                    View replies
                    Hi,

                    We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

                    • PayU, Merchant and Bank reference number.
                    • Scan copy of bank statement indicating the debit for the required transaction.
                    • Transaction date along with the amount.
                    • Email id or phone number used for processing the transaction.
                    • First 6 and last 4 digits of your card.
                    • UPI / VPA if any used

                    Regards,
                    Team PayU
                    Reply
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                      M
                      mahiti gupta
                      from Mohali, Punjab
                      Apr 6, 2022
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                      Address: 740, sector 17 HUDA, jagadhri, yamunagar 135003

                      Dear team, one executive mobile no. [protected] done a fraud with me through payu payments gyftrviasm from indusind bank credit card ending with 0164 for amount of Rs. 93494 and 30000 on dated 5 april 2022 for claiming pnb employ on behalf of applying new credit card on card to card basis. Please help me in this fraud of amount Rs. 93494 and Rs. 30000 with reference ECOM_[protected] and ECOM_[protected] respectively on dated 5 april 2022. Thank you
                      PayUMoney customer support has been notified about the posted complaint.
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                        S
                        sulfipk
                        Apr 5, 2022
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                        I have ordered Philips Vacuum Cleaner from hindsolutions.in and made payment of Rs. 6100 through PayUMoney UPI: payumoney.[protected]@indus
                        Item not delivered and their site is down now.
                        PayUMoney customer support has been notified about the posted complaint.
                        View replies
                        Hi,

                        We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

                        • PayU, Merchant and Bank reference number.
                        • Scan copy of bank statement indicating the debit for the required transaction.
                        • Transaction date along with the amount.
                        • Email id or phone number used for processing the transaction.
                        • First 6 and last 4 digits of your card.
                        • UPI / VPA if any used

                        Regards,
                        Team PayU
                        Reply
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                          S
                          Soham7797
                          from kolkata, West Bengal
                          Apr 4, 2022
                          Resolved
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                          Resolved

                          On 8th march my transaction was failed but money was deducted.I spoke with my bank and they told me that money refund was not initiated from your side. Please look in this matter it is very urgent.It has been more than 25 days now.
                          Apr 20, 2022
                          Complaint marked as Resolved 
                          PayUMoney customer support has been notified about the posted complaint.
                          View replies
                          Hi,

                          We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

                          • PayU, Merchant and Bank reference number.
                          • Scan copy of bank statement indicating the debit for the required transaction.
                          • Transaction date along with the amount.
                          • Email id or phone number used for processing the transaction.
                          • First 6 and last 4 digits of your card.
                          • UPI / VPA if any used

                          Regards,
                          Team PayU
                          Reply
                          Soham7797's [Complaint's author] reply, Apr 9, 2022
                          transaction reference number - 206712085716
                          card last 4 digit - 6003
                          date - 8/03/2022
                          amount - 45000
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                            S
                            sunkash31
                            from Mumbai, Maharashtra
                            Apr 4, 2022
                            Resolved
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                            Resolved

                            Dear Payu Team / Consumer Complaints Team,

                            I have made a purchase of a SmartWatch worth Rs. 4999 on the website www.refurbshiedstore.in on March 20, 2022. For doing this Transaction the website has used the PayU Gurgaon Account in the name of 'Mohit Sharma' under Transaction No. [protected].
                            Hide quoted text

                            The amount has been debited from my Bank Account and the Smart Watch has not been delivered to me till now. The contact number mentioned on the website is [protected]. This number is coming off. Request you to please investigate this transaction and let me know whether this is a legitimate transaction or not. Request you to please get me a refund of this transaction as I have not been delivered the product promised.

                            I will wait for your reply on this subject. Let me know if you need any further information from me in this regard.

                            Regards
                            Sunil Mansukhani
                            Contact - +91-[protected]
                            Apr 12, 2022
                            Complaint marked as Resolved 
                            The funds of Rs. 4999 were credited back to my account no. 02611100004633. Thanks for all the support in this matter.
                            PayUMoney customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 05, 2022
                            PayUMoney Customer Care's response                             Hi,

                            We deeply regret the inconvenience.

                            Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
                            For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] in order to get the status at their end.

                            Regards,
                            Team PayU
                            View replies
                            Payu money was send item not got it
                            Reply
                            PayUMoney Customer Care's response, May 9, 2022
                            Verified Support
                            Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU
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                              G
                              Gopubiku
                              Apr 3, 2022
                              Resolved
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                              Resolved

                              Dear Sir,
                              I booked a train ticket on 18th of march through IRCTC app I made payment through payu, same day I cancelled my ticket. But I didn't receive my refunded money in my bank account. IRCTC says they already refunded the amount on 19th of march and it's transaction ID is [protected]. I attached all the documents here.
                              +3 photos
                              May 8, 2022
                              Complaint marked as Resolved 
                              PayUMoney customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 05, 2022
                              PayUMoney Customer Care's response                               Hi,

                              We would like to inform you that the refund has been processed against the PayU ID: [protected] on[protected] with Bank ARN- 75503722079014271586687

                              Kindly contact the customer support team of the card/account issuing bank, in case the amount is not credited to the account within the mentioned time

                              Regards,
                              Team PayU
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                                J
                                Jay Talati
                                Apr 3, 2022
                                Resolved
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                                Resolved

                                Ordered mangoes from fruitdeal.in which turned out to be fraud and payment of 1176.46 was done to fraud payu merchant called kiritbhai kalubhai bajaniya.

                                Fruitdeal.in support number and email ID mentioned on website turned out to be fraud and had raised complaint with payu who assigned me ticket number has not provided resolution so far and none of their indian number is reachable nor anyone responds. Order was placed on 24th March and complaint was raised with payu on 25th April
                                Have also logged complaint with cyber crime, Mumbai police
                                +4 photos
                                May 8, 2022
                                Complaint marked as Resolved 
                                PayUMoney customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 05, 2022
                                PayUMoney Customer Care's response                                 Hi,

                                Please note that this is a successful transaction via PayU Id - [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - pay_623c894a95a18_41389 in order to get the status at their end.

                                Regards,
                                Team PayU
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                                  J
                                  Jash Patel 6898
                                  from Mumbai, Maharashtra
                                  Apr 1, 2022
                                  Resolved
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                                  Resolved

                                  Address: 7th Floor, Pearl Tower, Plot No 51 Institutional Area, Sector 32, Gurgaon, Haryana, India - 122002

                                  Hello, i raised a ticket too regarding this complaint, the person had made a payment of INR 81, 000 on 30th March 2022 and it has yet not been settled in my registered bank account.

                                  I have been using PayUMoney since 2020 and i am facing this issue for the first time with such a big amount.

                                  I don’t the reason why it is on hold but i need to get that settlement so please help me @PayUMoney on this!

                                  My transaction ID:[protected]
                                  +1 photos
                                  May 5, 2022
                                  Complaint marked as Resolved 
                                  PayUMoney customer support has been notified about the posted complaint.
                                  Apr 02, 2022
                                  Updated by Jash Patel 6898                                   #consumercomplaints Please help me on this, it is a very very big amount for me
                                  Verified Support
                                  Apr 04, 2022
                                  PayUMoney Customer Care's response                                   Hi!

                                  As checked, the given transaction is already settled on 02/04/2022. Please check your bank statement once. Please reach out to our team via help.payu.in in case any further assistance is required.

                                  Regards,
                                  Team PayU
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                                    D
                                    DrShahzad Alam
                                    Mar 31, 2022
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                                    Transaction No. [protected] for Rs 1178.00 done for BHAVANABEN MANUBHAI HADIYA has succeeded from payu team

                                    I got this sme
                                    PayUMoney customer support has been notified about the posted complaint.
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