PayUMoney Complaints & Reviews

Address: math chandipur midnapur pin 721659

Sankarprasad das Ref IGANKAVQS7 ON 18Apr22 time9.00 AM

May 23, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Apr 20, 2022

PayUMoney Customer Care's response Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU

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My child had payed amount Rs 138 rupees on simply tagz for rc car and this transaction id:Transaction No. [protected] for Rs 138.00 And his name is DRONACHARYA ISHVERBHAI PATEL pls look forward about this fraudster thank you

May 21, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Apr 19, 2022

PayUMoney Customer Care's response Hi,

Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 13ed655c[protected]f02 in order to get the status at their end.

PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, hence any refund/resolution will be provided by the merchant only.

Regards,
Team PayU

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Address: Delhi

What kind of answer is this? What do you mean by not reply to the email from the

PayUMoney customer support has been notified about the posted complaint.

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Address: Delhi

What kind of answer is this? What do you mean by not supporting the line

PayUMoney customer support has been notified about the posted complaint.

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I have paid money to fake website for payu partner and I have raised ticket even after 7 days no reply from payu

PayUMoney customer support has been notified about the posted complaint.

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Address: PayU Payments Private Limited 7th Floor, Pearl Tower, Plot No 51 Institutional Area, Sector 32, Gurgaon, Haryana – 122002 Contact number: +91- 124-, Belgaum, Karnataka

Sir i have made a payment of Rs.2000 on 30/9/21 with payu money id.[protected].This is the reply whic i got from payu money.so pls check this amount. It's already takes too much time to resolve this complain. I didn't get my refund till date. I already generate complain. they are still saying that your complain is in progress. Dont you think that this complain will resolve in 2-5 working days.
This is the last time i am complaining this. Other wise i will go to consumer form directly.

Jun 6, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Apr 25, 2022

Updated by Atulmba33 Still waiting for their response.

Verified Support

May 05, 2022

PayUMoney Customer Care's response Hi! We have sent you an email on your email id [protected]@yahoo.com Please check the same and share the required details for further assistance with your query.

Jul 28, 2022

Updated by Atulmba33 Amount not received ls check

Jul 28, 2022

Updated by Atulmba33 Pls share transaction detail on my mail id. [protected]@yahol.com

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My payu merchant id 7333271
For more than 1 month, our settlement amount of almost Rs50000 is kept on hold. We tried to raise a ticket in payu help. It is simply replying the same messages and closing all our queries. There is no any customer care number for us to contact. Why you don't have any customer care number. Simply replying with robotic messages all the time. Since our settlement is on hold for long time it is creating lot...

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Address: Mumbai

What kind of answer is this? What do you mean by not supporting the line of business. You are supporting many business like us and collecting money. Settle my amount immediately or you people will ready to face the consequences. Before taking your services many people suggested me to be away from your people because you have track record of cheating and eating money of clinets on the name of policy. Don't try to cheat and eat our money. We will expose your dual face in implementing the same policy for different clinet. Check Ticket id FI[protected].

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Apr 12, 2022

Verified Support

Hi Krits, we have already shared the needful information with you on another thread. Please follow up on the same tread for further assistance.

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Address: Mumbai

What kind of answer is this? What do you mean by not supporting the line of business. You are supporting many business like us and collecting money. Settle my amount immediately or you people will ready to face the consequences. Before taking your services many people suggested me to be away from your people because you have track record of cheating and eating money of clients on the name of policy. Don't try to cheat and eat our money. We will expose your dual face in implementing the same policy for different client. Check Ticket id FI[protected] and resolve the matter.

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Website: payu.in

Done payment on[protected]. Still have not received any product, even not received my money back.

Done request on clothelite.com for this issue
- Email no response
- Mobile not working
- Website - Not working

Done request on payment company https://payu.in/ for this issue
- No response

May 20, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Apr 13, 2022

PayUMoney Customer Care's response Hi!

As checked, this is a successful transaction via PayU id - [protected]@gmail.com at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@gmail.com for further assistance with your query.

Regards,
Team PayU

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My Merchant ID is 8377606. My 60000 rs is on hold on payu payments gateway.We had stopped our business because of lack of fund.There is no reply from their customer support.They don't even have a call center facility.Many merchants has stopped their business due to this issue.This is a scam company.Our fund is being blocked for more than 90days.

May 17, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Apr 12, 2022

PayUMoney Customer Care's response Dear Merchant,

Please provide the Invoice/Bill/Receipt and Proof of Delivery for the given PayU Ids on [protected]@payumoney.com.
[protected]
[protected]
[protected]
And also kindly brief about your line of business over there. Hope this helps.

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I have registered the complainant and ticket also generated.but my complaint and refund money not received yet.

May 20, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Apr 08, 2022

Updated by Malhari ware Still my complaint not solve and ticket generated only showing with under progress

Apr 08, 2022

Updated by Malhari ware The merchant did the fraud.its web site not showing any order and payment deducted.contact number showing for merchant but unable to contact him.also not received for confirmation order.only payment deducted.please find out the attachment

Verified Support

Apr 11, 2022

PayUMoney Customer Care's response Hi!

As checked, this is a successful transaction via payment id[protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@gmail.com for further assistance with your query.

Regards,
Team PayU

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A fraud transaction of ₹10233 has been done on my amazon account by using my SBI credit card, Order IDP[protected]. Please raise a ticket and resolve the issue...

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While making payment for Aicts it shows sorry payment not processed check sum error . Please help me out with this as this is getting for everyone who ever is going to pay for it ...

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I have placed the order ac daiki. 27 March[protected] hindsolutions.in fraud website. Raise for refund ticket no.OY[protected], GF[protected] and NK[protected], without any thing they closed my ticket please help me call me on [protected].
Transaction number [protected]

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Apr 7, 2022

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Address: 740, sector 17 HUDA, jagadhri, yamunagar 135003

Dear team, one executive mobile no. [protected] done a fraud with me through payu payments gyftrviasm from indusind bank credit card ending with 0164 for amount of Rs. 93494 and 30000 on dated 5 april 2022 for claiming pnb employ on behalf of applying new credit card on card to card basis. Please help me in this fraud of amount Rs. 93494 and Rs. 30000 with reference ECOM_[protected] and ECOM_[protected] respectively on dated 5 april 2022. Thank you

PayUMoney customer support has been notified about the posted complaint.

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I have ordered Philips Vacuum Cleaner from hindsolutions.in and made payment of Rs. 6100 through PayUMoney UPI: payumoney.[protected]@indus
Item not delivered and their site is down now.

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Apr 5, 2022

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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On 8th march my transaction was failed but money was deducted.I spoke with my bank and they told me that money refund was not initiated from your side. Please look in this matter it is very urgent.It has been more than 25 days now.

Apr 20, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Apr 7, 2022

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

Reply

Soham7797's [Complaint's author] reply, Apr 9, 2022

transaction reference number - 206712085716
card last 4 digit - 6003
date - 8/03/2022
amount - 45000

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Dear Payu Team / Consumer Complaints Team,

I have made a purchase of a SmartWatch worth Rs. 4999 on the website www.refurbshiedstore.in on March 20, 2022. For doing this Transaction the website has used the PayU Gurgaon Account in the name of 'Mohit Sharma' under Transaction No. [protected].
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The amount has been debited from my Bank Account and the Smart Watch has not been delivered to me till now. The contact number mentioned on the website is [protected]. This number is coming off. Request you to please investigate this transaction and let me know whether this is a legitimate transaction or not. Request you to please get me a refund of this transaction as I have not been delivered the product promised.

I will wait for your reply on this subject. Let me know if you need any further information from me in this regard.

Regards
Sunil Mansukhani
Contact - +91-[protected]

Apr 12, 2022

Complaint marked as Resolved

The funds of Rs. 4999 were credited back to my account no. 02611100004633. Thanks for all the support in this matter.

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Apr 05, 2022

PayUMoney Customer Care's response Hi,

We deeply regret the inconvenience.

Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] in order to get the status at their end.

Regards,
Team PayU

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Baskaran Sujan

May 9, 2022

Payu money was send item not got it

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PayUMoney Customer Care's response, May 9, 2022

Verified Support

Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU

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Dear Sir,
I booked a train ticket on 18th of march through IRCTC app I made payment through payu, same day I cancelled my ticket. But I didn't receive my refunded money in my bank account. IRCTC says they already refunded the amount on 19th of march and it's transaction ID is [protected]. I attached all the documents here.

May 8, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Apr 05, 2022

PayUMoney Customer Care's response Hi,

We would like to inform you that the refund has been processed against the PayU ID: [protected] on[protected] with Bank ARN- 75503722079014271586687

Kindly contact the customer support team of the card/account issuing bank, in case the amount is not credited to the account within the mentioned time

Regards,
Team PayU

PayUMoney Complaints & Reviews

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PayUMoney reviews & complaints page 22

Payment successful but no receipt give me

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I had mistakely paid to a fraud

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What kind of answer is this? What do you mean you have to the store

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What kind of answer is this? What do you mean by not

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No reply for ticket

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Regarding Refund of amount

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My payu settlement is kept on hold

Eating money on the name of policy

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Cheating and eating our hard earned money

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Payment Done - No Product Received - No Refund - No communication

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Settlement issue with PayUMoney

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My complaint not solve and still complaint showing in progress.

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10233 amount has been credited to payuecom account

While making payment for Aicts it shows payment failed check sum error

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Refund 32800

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PayU money credit card fraud of amount Rs. 93494 and 30000

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Philips Vacuum Cleaner not delivered after making payment through PayUMOney

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Transaction got cancelled but money reversal not initiated from your side

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(URGENT) Fraudulent Transaction Done - Transaction No. 14884317181

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Money not refunded IRCTC

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