PayUMoney — no resolution given for 4 weeks

PayUMoney — no resolution given for 4 weeks

D Devipayu

[protected] An[protected] The above two query nos allotted to my complaints on unauthorised transactions from my account and keep on sending more and more payment information not done by me. And payumoney is silent for 4 weeks without a reply. Eg: 26 dec 19, 02:13 am payment to Nexgen inventive information technology pvt ltd Ycqbdnxnuu txn ref: [protected] of rs 1000 Was this information helpful? No (0) Yes (0)
PayUMoney customer support has been notified about the posted complaint. Verified Support Jan 05, 2020 PayUMoney Customer Care's response Hey, we sincerely apologize for the delay in our response.Thank you for intimating the instance to us. However, we would request you to report the matter to your bank with details for processing this request.We regret the problem faced by you and would like to guide you as follows:- We are not authorized to authenticate & share any transaction details on the basis on email request from any one, as the identity of credit card/debit card holder rests with the bank. In case of any fraudulent transaction, you need to approach the bank (issuer of Credit Card/debit card) with the transaction details. Bank will forward the suspected transaction to us based on transaction reference number (which we can identify in our system for extracting information) for further details which will provided to bank by us. Any information related to the transaction will be provided by the bank to you, since bank is the authority to identify and authenticate you as genuine owner/user of the card. Apart from that we advise you to file a report with cyber crime cells in your area. Regards, Team PayU Jan 06, 2020 Updated by Devipayu Dear payu, You are not answering to querry. I cannot complain to bank: unless I know of the bank cc/ DC/ or bank / or transaction/ invoice details. All I have is SMS from you on my number and details in my payu acciubt. So my only reference is payu as I don't know cc/ DC details or bank accounts used. So pk call or email to me or provide a number or email to contact you to know details. You cannot attach someone else's account with my number or email. If you are doing that you are forging my account or you are entertaining forged accounts. Why you have not repkued to my queries on your site?tHat raise suspicions. As I cannot divulge phone/ email information's here pl emai me and reply to my querries on your home site Jan 06, 2020 Updated by Devipayu AN[protected] I have no complaint with bank. My complaint is with payu, that you are attaching unknown mo bile number txns to my email and my mobile number. So you need to talk to me. And resolve this. You cannot ask me to contact bank for payu mistakes and keep quiet; n my queries on your homesite. What is the point of complaints and queries on your website on my account? Why I have to goto consumer complaints for your irrelevant reply? Verified Support Jan 06, 2020 PayUMoney Customer Care's response Hi, We regret the inconvenience caused. Please share your Contact number or write to us through http://help.payu.in/ so that we can assist you with your concern. Regards, Team PayU Jan 07, 2020 Updated by Devipayu How many times I will write to you thru your http://help.payu.in/ ? How long I have to wait for reply? Why you are asking me to write in again? My complaint number in your http://help.payu.in/ pl refer if you are sincere and not cheating. TW[protected] AN[protected] for which only closing dates are given so far. 16/12/19, , 1/1/20, 6/1/20 etc.without any reply so ffar. So is it not cheating? Or give me your email. My contact number cannot be shared here. Jan 10, 2020 Updated by Devipayu 1.Why no reply after transferring the complaint number? I had also passed the screenshots. After giving closing dates for my complaints no replies in payuhelpline. They are only giving closing dates. 2. If you are attaching another mobile numbers txns to my email and sending information to my SMS there is some cheating involved. Pl again see the screenshots.( only reply in one month from payu help line for several complaints. Verified Support Jan 13, 2020 PayUMoney Customer Care's response Hi, We regret the inconvenience caused. We have forwarded your concern to the relevant team and they will connect with you soon. We seek your patience in this matter. Regards, Team PayU Verified Support Jan 16, 2020 PayUMoney Customer Care's response Hi Devi, We have worked on your concern and you shall not receive any notifications from now. Let us know for any further assistance. Regards, Team PayU Jan 17, 2020 Updated by Devipayu Sorry that you have not passed any bank details I requested. But even today you have sent me a " payment successful" SMS just at 1720 hrs on 17/1 whereas on 16/1 you are telling no more notification will come. What is the reason behind? Pl see the attahed Jan 18, 2020 Updated by Devipayu This is the second txn on my account after your promise of removal. Jan 19, 2020 Updated by Devipayu You told "We have worked on your concern and you shall not receive any notifications from now." You have not worked enough as You have charged 3 txns since this promise. Txn No's [protected] [protected] Jan 29, 2020 Updated by Devipayu There is no solution from consumer complaint also after a first reply of telling that " we have worked and you won't get anymore messages" . not one but still everyday since that day 16/1/ I am still getting wrong deductions added on my account and SMS. What psyu is doing?
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BHAVANI RAJESH

On 3rd January 2020 i had paid for the amount of 2122.54 debited in my bank account . My bank confirmed the transaction was successful but payu money but didn't (amount refund) credited the amount in my account.

PayUMoney Customer Care's response, Jan 7, 2020

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

shaikh maheboob anwar

from Delhi, Delhi

I have done payment of 35000 for college fee of National Institute of Technology, Warangal. But I didn't recieve any receipt as a proof. I have to show the receipt for proof. So I request you to send me my receipt at email id (maheboobanwar.[protected]@gmail.com) and my payment id is[protected]. Please take action as early as possible.

PayUMoney Customer Care's response, Jan 10, 2020

Verified Support

Hi Shaikh,

We would like to inform you that the Payment ID 291687160 is successful and the amount has been remitted to the merchant. As per our records, the merchant transaction ID is EVENSEMESTERFEEPAYMENTS-DECEMBER2019-291687160. The payment receipt has been provided to you on the Ticket ID KQ8551890500, you can track the query via https://help.payu.in/search-query by entering your registered mobile number.

Regards,
Team PayU