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PayUMoney — no response. no settlement happening

I have been following up for the past few days about a transaction that took place on 2nd nov which is still not credited. I don't get any response at all. Different status shows up in mobile and desktop. See the attached. Desktop updates (On the right) says money will be credited within 72 hours and and mobile app update (Left) says the deposit is canceled. One has no idea when this update was made. They have been changing the time lines every now and then. At the end of the day, there is no response. They don't even have a chat support. What they claim is a chat support is not a chat support at all. Pathetic. My money is stuck now.
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PayUMoney customer support has been notified about the posted complaint.
Nov 07, 2019
Updated by Basant LS Awaiting updates still. I have already disabled Pay U money payment from from my site and will resume after all this is resolved.
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3 Comments

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Comments

I am done through your portal cheque no.[protected], dated 28.10.2019 for recharge airtel prepaid of Rs.119/- this is not transaction done please refund the amount

Reply
I have pay sol.du.ac.in but I have not received fees receipt and my payment is done
I am pay this account : sol.du.[protected]@hdfcbank
& My transaction ID is: HDF082832DCE5974086B8D6F8744C33AFEC
Please solve this problem
Now
Please solve the problem & give a fees receipt for sol.du.ac.in
Thanks

Reply
PayUMoney Customer Care's response, Nov 12, 2019
Verified Support
Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU
The customer have sent me the payment but it got hold please help me with this settlement.

Reply
PayUMoney Customer Care's response, Nov 14, 2019
Verified Support
Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant and Bank reference number.

Regards,

Team PayU

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