[Resolved] PayUMoney — order id [protected] in bookmytab, com | |||
Through transaction with payment id[protected] on date 17/09/2020 i have made a successful payment of rs.4299.08 for purchase of one wizpad n20 hd+ tab with 26.72 cm display. But the merchant delivered a different product o[censored]nkown brand with 5 inch display (Merchant is bookmytab.com). The merchant is not responding and email id provided by merchant for customer support seems to be fake as email bounced back. It appears that merchant is cheating consumers. Since payment to the merchant is getting transferred thorugh payumoney gateway, they ie. Payumoney getway should immediately should takeup the issue with merchant and arrange for refund to customers. Was this information helpful? | |||
Aug 12, 2021 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support Sep 24, 2020 PayUMoney Customer Care's response Hi! Apologies for the inconvenience. As checked, this is a successful transaction via transaction Id[protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on help.[protected]@gmail.com for further assistance with your query. Regards, Team PayU | |||
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As checked, your transaction has been refunded by the merchant today. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).
Regards,
Team PayU