PayUMoney — order placed for dvd, still not received it even after 15 days and I would like a refund

Hi, i had placed an order for a blueray dvd from movieskart.in on 4th august 2019. It has been well over 2 and a half weeks and i have not received my dvd yet. My only option for paying was to make a payment to “payumoney” and hence that it what i did. I have also tried to get in touch with movieskart.in and delhivery courier service but no one is responding so my calls/emails/texts and i am really very frustrated.

Now after so many days i have still not gotten my dvd yet, so i would like a refund for this hassle that i have gone through, no questions asked or else i shall escalate this matter further.

Attached you can see my payment of rs 723.10 and i would like my money back.
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