[Resolved]  PayUMoney — payment confirmation

Address:

500082

On 10th jan 2018, i raised a ticket to the payumoney team,

I have made transaction with yepme.com on 6th jan 2018 at 10:06pm, using my master debit card ending xxxx for rs.259 using payu money gateway.

I have reached to merchant on this issue, they conveyed, the payment is not successful and money is not credited.

Can you look into this and let me know if payment was successful or not?

If not, reverse the amount to account at earliest.

On 11th jan i got the reply from payumoney as per below :

Greetings from payumoney!!

We are unable to trace any transaction with the provided details. Please share the below details to assist you further -

• payu transaction id, merchant id and bank reference number.
• scan copy of bank statement indicating the debit for the required transaction.
• first six and last four digits of the card (In case transaction is processed via credit/debit card).
• transaction date along with the amount.
• email id or phone number used for processing the transaction.

Once we receive the requisite details, we will revert you shortly.

We appreciate your kind cooperation in the interim.

Need more assistance? Please reply to this email, we’ll be glad to help you.

Regards,
Avinash sonawane
Payumoney team

On 12th jan i provided all the details along with my bank statement. However, there is no reply till date.

I sent 5 reminders but no reply from payumoney end.