[Resolved] PayUMoney — payment is done tickets are not generated | |
I had booked 3 tickets yesterday in red bus web site through 7 hills travels bus to go to bangalore to tirupathi for balaji darshan package and was directed to make the payment of rs. 5622/- through your web site. But payment has been received by you from my hdfc credit card twice but tickets are not generated. Please help us in this. Name: manjula r p phone no [protected] Thanks Rama prasad hn [protected] Was this information helpful? | |
May 24, 2018 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Apr 18, 2018 [email protected]'s response SORRY I GET IN MY CREDIT CARD ACCOUNTSORRY FOR INCONVIENCE. Verified Support Apr 23, 2018 PayUMoney Customer Care's response Hi Rama Prasad, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further - • PayU Transaction ID, Merchant ID and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html Regards, PayU Team | |
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[protected] 17-Mar-2018 [protected] CANCELLED 1455.0 1390.0 PAYUMPP REFUNDED 18-Mar-2018
Please confirm the status
We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Team PayU