[Resolved]  PayUMoney — payment is not settled or not refunded

I have already raised query for that.

I have already submitted documents for releasing payment. Still my payment on hold.

I have received payment at 19 march then after 72 payment not settled so i can raise a ticket for that.

Then i have received mailed for payu and given list of some document which required for payment settlement.

So i can send all the documents which is required for releasing a payment settlement and the date 30 paril which is given by payu for settlement.

But still at this i didn't received my settlement and didn't get any response from payu merchant support.

This transaction details is
Ticket id: rm[protected]
Merchant id : 6785216

Payment id :[protected]

Customer details

Phone : 90xxxxxx02
Email : [protected]@gmail.com
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May 8, 2020
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Apr 07, 2020
PayUMoney Customer Care's response
Hi Techsavii,

Sorry to know about this. We have acknowledged your concern and will resolve this on priority.

Regards
Team PayU
Verified Support
Apr 07, 2020
PayUMoney Customer Care's response
Hi,

we tried reaching out to you but the attempt was unsuccessful. Please revert to the e-mail that we've sent you seeking relevant information with details so that we can get this resolved for you on priority.

Regards
Team PayU
Verified Support
Apr 07, 2020
PayUMoney Customer Care's response
Hi,

As discussed, we have initiated the needful refund post your approval. The same shall reflect in the buyer's account within 3 to 5 working days. Let us know for any other assistance.

Regards
Team PayU
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