[Resolved] PayUMoney — payment issues with payu

Debayan Ghosh Dastider

Address:	9th Floor, Bestech Business Tower, Sohna Road, Sector 48, Gurugram - 122004, Haryana, India
Website:	api.payu.in/public/#/2c53a85cc2deb29f54fd323df33e346e/paymentoptions

I tried for registering for counselling for comedk. For rs 5000 payment via payu using rupay debit card, it showed cm90004-duplicate record and rs 5000 was deducted from my account.

Then again i tried with a different account with a different rupay debit card and it showed the same, that is, cm90004-duplicate record.

I am very tensed regarding both the money and the registration since the last date is september 15 2020 and already i have paid rs 10000 which is still not reflected.

I have not got a transaction id for both of the payments but i have proofs to show that the money was deducted and that it was not reflected.

https://securepayments.fssnet.co.in/fssnetipay/rupayACSResponse.htm

Here is the cm90004-duplicate record

https://www.comedk.org/comedk-uget-2020-counselling/

Here is comedk website

+4 photos

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Aug 13, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Sep 12, 2020

Updated by Debayan Ghosh Dastider Here is the proof of another account from which money was deducted but it was not reflected on the website.
Its a matter of my future here. If not resolved I cannot take admission in COMEDK and my whole year will be wasted. Please try to resolve it as soon as possible.

Sep 13, 2020

Updated by Debayan Ghosh Dastider I demand my money to be refunded.

Verified Support

Sep 14, 2020

PayUMoney Customer Care's response Hi!

Apologies for the inconvenience.

Request you to share your registered number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

Regards,
Team PayU