PayUMoney — Payment made to ecommerce site that is not working

On 17th May 2020, I made a payment of Rs. 999/- via PayU to purchase JBL portable wireless speaker and headphone. The invoice also says the same thing. But when I receive there was a fake company speaker and no headphone. When I check for the site, it is not working https://thestylestudios.com |
I was relying on PayU 's credibility to make this payment and now got cheated. The customer care number of the service provider is also not working. I hold PayU responsible for supporting this cheating company. Reimburse my amount, or I go to court against PayU for authorizing
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PayUMoney customer support has been notified about the posted complaint.
Verified Support
May 30, 2020
PayUMoney Customer Care's response
Hi Abul,

Apologies for the inconvenience.

Hi! As checked, this is a successful transaction via transaction Id[protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant on [protected]@gmail.com to get the status at their end.

Regards,
Team PayU
May 30, 2020
Updated by AbulKalamAzad1
Hello Team PayU - the merchant site that you say IS NOT WORKING. Their contact no IS NOT WORKING. How do you approve such a site? THERE IS NO WAY TO REACH THE MERCHANT. Either reveal WORKING CONTACT DETAILS OF THE MERACHANT or I WILL FILE A CASE AGAINST YOU - because it PayU that has APPROVED SUCH A FRAUD COMPANY. That way, you must be also FRAUD.
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