[Resolved] PayUMoney — Payment not Credited to Payee

Chitrang Modi

Nov 17, 2021

Address:

GURGAON

I had done transaction using citi bank credit card, but Payment not Credited by Payee. I tried their help chatbot but it is not showing correct reply.
When i contact citi bank they says they have only these details and not more.
I have transaction number with me from citi bank.
Bank confirm that transaction has been debited against m/s. PAYU PA PAY U PAYMENT GURGAON IN ON Augst 26th 2021. with approval code 142060 and same has been paid to the merchant on August 27, 2021 wide ref no.15159091239000000099001.

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Jan 10, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Nov 17, 2021

Updated by Chitrang Modi Request to resolve.

Verified Support

Nov 20, 2021

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU