[Resolved] PayUMoney — Payment/Settlement not received from PayUMoney

[Resolved] PayUMoney — Payment/Settlement not received from PayUMoney

R rajaji_online May 31, 2021 Jun 4, 2021 This thread was updated on Jun 4, 2021

I am a merchant on PayUmoney. I have been using Payumoney for receiving payments on my website for over 5 years. Since April 2021, Payumoney has stopped making payments/settlements received from my customers. I have created more than 3 tickets with merchant support and followed up several times. I haven't received any response from their end. I am a small business person and not having received the payments for 2 months has adversely impacted my business. PayUmoney has done this before multiple times. They suddenly stop making settlements to my bank account without any prior notice or reason and I have to follow up multiple times in order to receive my own money. This time they have been unresponsive for over 2 months and I have more than Rs. 60, 000 pending with them -- please help me receive my settlement from Payumoney +2 photos Was this information helpful? No (0) Yes (0)
Aug 13, 2021 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support Jun 02, 2021 PayUMoney Customer Care's response Hi! Apologies for the inconvenience. Request you to raise your concern via help.payu.in or [protected]@payumoney.com and our respective team will assist you further with your query. Regards, Team PayU
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rajaji_online

Jun 4, 2021

As mentioned in my complaint, I've already created multiple tickets on via help.payu.in

[protected]@payumoney.com is not a working email ID and I am unable to send any emails on this id. Can you please have your team contact me at [protected]@gmail.com?

Thanks