[Resolved] PayUMoney — PayUMoney ASI ticket not generated but amount deducted

arvind085

Sep 6, 2021

Website:

asi.payumoney.com/#

I have tried to ticket for visiting TAJ MAHAL on given ASI website using UPI payment for 5 Adults & 3 Children of Rs. 225. Payment was deducted but ticket not generated.
Payment Date : 06.09.2021, 09:41 AM
UPI transaction ID :[protected]
Payment Done to : asimustsee.[protected]@icici
Payment from : [protected]@okasix

Kindly make refund of deducted amount.

Thanking you.
Regards
Arvind kumar yadav

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Oct 8, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Sep 07, 2021

PayUMoney Customer Care's response Hi,

Hi, as checked refund was successfully initiated on[protected] for PayU id [protected] and shall reflect in the source account within 3 to 5 working days. Hope this helps.

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Comments

Pulkit19

from Meerut, Uttar Pradesh

Oct 9, 2021

I have tried to ticket for visiting TAJ MAHAL on given ASI website using UPI payment for 5 Adults for rupees 1251.59 . Payment was deducted but ticket not generated.
Payment Date : 03.10.2021, 11:42 AM
Upi number [protected]
Name: Pulkit sachdeva
account number: [protected]
Ifsc: SBIN0003136

Kindly make refund of deducted amount.

Thanking you.
Regards
Pulkit sachdeva

PayUMoney Customer Care's response, Oct 11, 2021

Verified Support

Hi,

Please note that this is a successful transaction via PayU Id - 14053424685 at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - PYUOL-21100311-519889 in order to get the status at their end.

Regards,
Team PayU