PayUMoney — Payumoney complaints:92014211

Address:	Gurgaon, Haryana, 201009
Website:	www.payu.in

Hi,

I ordered couple of t-shirts on 7-feb-2016 from lazyninja (order# 38043) and made payment through payumoney. I didn't receive the product even after 15-20 days. Then I reached payumoney guys to refund my money under buyer protection policy. Below is whole conversation so far:

Manoj Kumar

6 Mar

to me, Syed, Arti, Promita, Rahul, Ritu, Binita, Kapil, Kusamlata, Subhendu


Dear Buyer,

Greetings from PayUmoney.

We request you to kindly confirm upon the receipt of products/services rendered by the merchant. In lieu of no response within 24 hours, the issue shall be considered as resolved and closed.


Regards,

……………………………………………………………………�...⇄

Manoj Kumar

Dispute Resolution Team


On Sat, Mar 5, 2016 at 6:15 PM, manoj.[protected]@payumoney.com wrote:


Dear Merchant,


With reference to Payment ID: 92014211 your buyer claims that Non Receipt of services/Products.


Under PayU Money Buyer Protection policy, the buyer is eligible for full refund if merchant fails to provide product/service or order confirmation within 3 business days of this communication.


Payment ID: 92014211

Amount: 999
Customer Email: [protected]@gmail.com

Comments: Delivery of the product is pending.


Regards,

……………………………………………………………………�...⇄

Manoj Kumar

Dispute Resolution Team


PayUmoney hai #FaydeKiAadat


Pankaj Goswami

9 Mar (13 days ago)

to Manoj, Syed, Arti, Promita, Rahul, Ritu, Binita, Kapil, Kusamlata, Subhendu


Hi Manoj,

I did not hear anything back from them. Please refund my money.


Thanks,

Pankaj


Rahul Khanna
10 Mar (12 days ago)

to Mubaid, Manoj, Syed, Arti, Promita, Ritu, Binita, me, Kapil, Kusamlata, Subhendu


Dear Merchant,

Greetings from PayUmoney.

Kindly share the resolution within 24 hours as the issue is pending since last 5 days.

Regards,

……………………………………………………………………�...⇄


Pankaj Goswami

11 Mar (11 days ago)

to Rahul, Mubaid, Manoj, Syed, Arti, Promita, Ritu, Binita, Kapil, Kusamlata, Subhendu


Hi Manoj,


I do not know why you guys want to give more time to the merchant. It has already been a month and they are not even responding to any communication.


In such a case I would request you to refund my money.

Thanks,

Pankaj


Pankaj Goswami

15 Mar (7 days ago)

to Rahul, Manoj, Subhendu, Binita, Ritu, Promita, Syed, Mubaid, Arti, Kapil, Kusamlata


Hi Rahul,

I think we have given enough time to the merchant. Now, please refund my money.


Pankaj Goswami

16 Mar (6 days ago)

to Rahul, Manoj, Binita, Subhendu, Syed, Promita, Ritu, Mubaid, Arti, Kapil, Kusamlata


Hi Rahul,

This is the final time I am requesting you guys to refund my money. Otherwise I will have to find some other alternatives.

Thanks,
Pankaj


Pankaj Goswami

17:37 (3 minutes ago)

to Rahul, Manoj, Binita, Subhendu, Syed, Promita, Ritu, Mubaid, Arti, Kapil, Kusamlata


Hi All,


What are we waiting for now? This has been a very pathetic experience so far. I have been requesting you guys since last 15 days but you guys are no better than your merchant. I do not know how you guys can be so careless about your customers.

Anyways show some courtesy and refund my money.


Thanks,
Pankaj Goswami