[Resolved] PayUMoney — payumoney not processing the payment

My healthy Palate

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra
Website:	myhealthypalate.in

We've used payumoney for our online transactions of our website but payumoney is not processing the payment. Inspite of repeatedly calling more than 30 times they are not doing the verification and hoarding out money. We had to close our website and do fascilitate cash on delivery for our business. Payumoney has impacted our business in a very negative way kindly look into the matter and see to it

Was this information helpful?

No (0)

Yes (0)

May 27, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Apr 26, 2018

Updated by My healthy Palate We've used payumoney for our online transactions of our website but payumoney is not processing the payment. Inspite of repeatedly calling more than 30 times they are not doing the verification and hoarding our money. We had to close our website and fascilitate cash on delivery for our business. They are not responding to the complaints we made over their customer care and also repeatedly giving same the verification is pending reason on call Payumoney has impacted our business in a very negative way kindly look into the matter and see to it.

Verified Support

Apr 26, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

Related PayUMoney reviews

View all 3770 PayUMoney Reviews

Comments

Mukesh Singh Jadoun

from Jaipur, Rajasthan

I book ticket on IRCTC transaction was failed & money deduct from account but ticket not booked.ticket booking date 19 April 2018
Transaction id-[protected]
Please refund my money

PayUMoney Customer Care's response, May 3, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

My healthy Palate

from Mumbai, Maharashtra

My merchant id is 5986086 and ive sent all the documents countless times to you yet I am seeing document verification error. This has happened inspite of me sending all the documents as per your requirements again and again.