PayUMoney — payumoney payment settlement in merchant account

Address:New Delhi, New Delhi, Delhi, 110060

I got 2 payment from my same customer in payumoney business account on 22nd of november of amount rs.27000 & rs.49050.
Payment is successful & showing settlement in account on same date but after that today is 27th november & i didn't receive the settlement in my account yet. I unable to ship customer bulk order due amount credited in my account.
If the amount not credited in my account in next 24 hours then i'm going to file fir against the company & the owner or founder too.

Merchant id - 6558503
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I have paid Rs743to shein via Google pay on 1st Dec 2019.Amount has been debited from my bank account and didn't reach shein yet.So they have cancelled the order from their side.My money is still stuck.Google pay said it is stuck with payu.
Please help.

Upi transaction id:[protected]

PayUMoney Customer Care's response, Dec 4, 2019
Verified Support
Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,

Team PayU

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