PayUMoney — PayUMoney PayUmoney asi ticket not generated after payment

I have tried to book 2 online tickets for TajMahl from https://asi.payumoney.com/ online.
I opened the website and made payment of Rs. 499 using my upi id.
I approved the payment from BHIM app.
The amount is deducted from the bank account but tickets were not generated and payment page showed that payment failed.
I request you to pls look into the matter and refund my amount.

Transaction date and time is- 17/08/2021 01:32 PM
Transaction id is shown by BHIM app :[protected]

I have tried to book 2 online tickets for TajMahl from https://asi.payumoney.com/ online.
I opened the website and made payment of Rs. 499 using my upi id.
I approved the payment from BHIM app.
Amount is deducted from the bank account but tickets were not genereted and payment page showed that payment failed.
I request you to pls look into the matter and refund my amount.

Transaction date and time is- 17/08/2021 01:32 PM

Transaction id shown by BHIM app :[protected]

Merchant Email- asimustsee.[protected]@hdfc.com

Mobile number - [protected]
User Upi- [protected]@upi
User Email : [protected]@gmail.com
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PayUMoney customer support has been notified about the posted complaint.
Verified Support
Aug 28, 2021
PayUMoney Customer Care's response
Hi1 As checked, your transaction via Payu id [protected] has been auto refunded on 27/08/2021 via ARN[protected]. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).
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