PayUMoney — payumoney payumoney bangalore bbmp tax - unable to download receipt

Address:Bangalore, Karnataka

Hi,

I have paid my bengaluru property tax for[protected] via payu gateway. The transaction/challan id:[protected] and app no: [protected]. The payment was done from my icicibank net banking on april 10, 2018. At that time the payment status said: "payment transition" and now it says "validity expired". The money has been charged from my account. However bbmp says the payment is not made and hence i am unable to download the receipt.

Please check, confirm and let me know the resolution asap.

I contacted bank regading this, their reply is

Dear mr. Vengadasamy,
Greetings from icici bank.

With reference to your e-mail, we would like to inform you that the debit transaction of inr 6119.00 has been successfully debited and transferred to biller with the reference number[protected].

Further for any unsuccessful transaction at the biller end, the funds will be returned to your account within 7 days.

If the amount is not reversed within 7 days, we request you to check with the biller and provide confirmation from the biller that the amount was not received at the biller end.
"
Please check this at your end do me favour.
Thank you
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Transaction id : [protected]
Dated : 18/04/2018
Transaction Amount : 2720
Sir please refund a amount in my account this transaction is failed.

PayUMoney Customer Care's response, May 2, 2018
Verified Support
Hi,

We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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