[Resolved] PayUMoney — payumoney payumoney money deducted but order but order not placed | |
I did online payment through payu.in to indusforex. Indusind.com, on 31th october 2019 amounting rs 14457.22 from my sbi debit card vide transaction refrence number txn#240079 at utis2121 as shown in my bank account messege and email screenshot) for wire transfer. Debit card no. 559601*8855 The amount got debited from my statebank of india bank account but the payment did not succeed to my indusforex. Indusind.com. No refund has been initiated so far, neither i received any e-mail from payu to track the failed transaction number if any Please find the attched sbi debit sms and email reflecting transaction id. Was this information helpful? | |
Dec 16, 2019 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support Nov 12, 2019 PayUMoney Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further. • PayU, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Team PayU | |
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