[Resolved] PayUMoney — payumoney someone misuse my credit card - fraud transaction

Gopi H

Address:

500026

Hi Team,

Got a unanimous call from a person ([protected]). She asked call from sbi credit card section and also he asked regarding the credit card number, ccv number & otp. Unknowingly shared the data with her by myself. Amount of rs 8876 and 8773 has debited from my credit card account at 5:10 PM on 19/04/18 . Kindly block the transaction whose id is[ SBI Card ending XX9423 at PAYU MONEY on 19/04/1]. Kindly do the needful to remit my amount as early as possible.

Please let me know if you need further details from me regarding the transaction.

SBI Card # 4386xxxxxxx2103

Thanks,
Gopinath

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May 27, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Apr 26, 2018

PayUMoney Customer Care's response Hi Gopi,

Please note that all transactions processed through PayU payment gateway are processed with a Two-factor authentication mechanism. Please note that the mentioned transaction/s were processed only after a 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and PayU will not be liable for any loss arising due to any such unauthorized transaction/s.

In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to your bank that has issued you Credit card/Debit card /Savings Bank. Your Bank shall facilitate you on the further process.

Regards,
Team PayU