[Resolved] PayUMoney — payumoney wallet | |||||
My PayUMoney wallet was temporarily blocked due to security in September, 2016 and they told they got some an alert from the bank. So told to share the bank statement (Front and transaction details page) for the load transaction amount Rs. 650 (Payment ID:[protected] dated[protected] to unblock my PayUMoney wallet. I shared all the required documents and sent 50+ mails to their customer care team. It has been almost 2 years and issue is not resolved yet. As the wallet is blocked I am not able to withdraw money available in the wallet to bank. Was this information helpful? | |||||
Jun 13, 2018 Complaint marked as Resolved Issue was resolved. PayUMoney customer support has been notified about the posted complaint. Verified Support Apr 21, 2018 PayUMoney Customer Care's response Dear Gokul, We apologize for the delay in responding to your email. We would like to update you that we have validated the details and your PayUmoney wallet will be activated within 24-48 working hours. We have also informed you the same via email sent to you on 21.04.2018. You can check the same by searching for ticket no.[protected] in your mail box. Regards, PayUmoney Team Apr 23, 2018 Updated by gokul13120 Still wallet is unblocked.Waited for more than 48 hrs. | |||||
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please find the attachment for the same which holds all the ticket details
We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -
• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Alternately you can also contact us at care@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html
Regards,
PayU Team