[Resolved] PayUMoney — payumpp refund from irctc

Saurabh Swarup

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560093
Website:	www.payumoney.com/support.html

I have cancelled my ticket in irctc on 18th oct but till its not refunded. Its more that 14 days. Please do the needfull.

Transaction id transaction date cancellationid /refundid transaction type trans. Amt () refund. Amt () bank refund status refund date

[protected] 18-oct-2017 [protected] cancelled 3080.0 2840.0 payumpp refunded 18-oct-2017

[protected] 18-oct-2017 [protected] cancelled 2160.0 1740.0 payumpp refunded 18-oct-2017

The ticket was booked by hdfc card ending with 3564.
1st tcket was of rs3145.70 on 17th july 2017
2nd ticket was of rs 2206.08 on 26th july 2017

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Dec 16, 2017

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2017

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team