[Resolved] PayUMoney — refund amount not credit in my account | |||||
I have made an order for a book from snapmint and payment had been made by using payaumoney. I have cancelled the order and snapmint has refund my amount rs5370 on 10 january 2019 which has to be credited on my account upto 14 january 2019. But till now the said amount has not credited. To resolve the issue i mail snapmint and payumoney also customer care then he has given an arn no.-[protected]. To loddge the complain regarding this issues. So a kind request to you to do something to resolve my problem. Was this information helpful? | |||||
Mar 19, 2019 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support Jan 31, 2019 PayUMoney Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further - • PayU, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Team PayU | |||||
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application(android) and transaction failed and money has deducted.
Till now the money has not come back to my saving account.
and also there is no toll free customer care where i can call and
check regarding this issue.
We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Team PayU