[Resolved]  PayUMoney — refund amount not get after 23 days

Hello sir,
I had booked a ticket for 20th oct and paid via pauymoney gateway and after due to. Reasons i cancelled it from abhi bus on the same day. I got a mail from
[protected]@payu.in
That the money should reflect in your account within 5-7 business days. But it is more than 20 days and i have not got my money.
I am forwarding mail and other details. I have contacted abhi bus cc, they told that money is already forwarded. But still i have not got any money. Plz take further action to refund my money.

Reference id: [protected]

Abhibus booking id : abrs7073478
Order id : ob40882530wa

Refund amount: 2, 645.00
Bank arn number: 74661708295829421235317
Refund response date:20/10/2018
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Dec 18, 2018
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Nov 15, 2018
PayUMoney Customer Care's response
Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,

Team PayU
 
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