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PayUMoney Complaints & Reviews

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Updated: Jul 19, 2025
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PayUMoney reviews & complaints page 122

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M
MeiDeng
from Tura, Meghalaya
Nov 16, 2018
Resolved
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Resolved

Address: East Khasi Hills, Meghalaya, 793017

Sir, i have made payment of rs 2100/-on the 13/11/2018 with id[protected]fi6l8hehtocj for knowledge day registration but till date i have not received the pdf payment receipt which is very much needed for submission of the same to the concerned authority. It would be highly appreciated if the same can be send to this email at the earliest.
Thanking you.
Dec 28, 2018
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Nov 22, 2018
PayUMoney Customer Care's response
Hey,

Please note that this is a successful TXN via PayUmoney Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id[protected] in order to get the status at their end.

Regards,

Team PayU
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    I
    I T
    from Attingal, Kerala
    Nov 16, 2018
    Resolved
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    Resolved

    Address: 532401

    Sir/madam

    i booked a train ticket through irctc mobile app and pay amount through payu gateway.After fewdays i cancelled my ticket and get a mail from irctc about refund details.But still now i can't get refund from authorised payment gateway.this is the mail from irctc about refund details

    Dear Customer,
    We wish to inform you that, with reference to refund against PNR Number null /IRCTC Transaction ID [protected], an amount of Rs. 545.49 has been processed as per below details:
    Date of cancellation of E-Ticket/Date of failure of E-Ticket booking:07-Nov-2018
    Refund processing date:10-Nov-2018
    Refund amount:545.49
    Refund reference no:69655136
    Payment Option used : PayU Money M
    so please refund my amount to my bank
    +2 photos
    Dec 30, 2018
    Complaint marked as Resolved 
    PayUMoney customer support has been notified about the posted complaint.
    Verified Support
    Nov 22, 2018
    PayUMoney Customer Care's response
    Hi,

    We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

    • PayU, Merchant and Bank reference number.
    • Scan copy of bank statement indicating the debit for the required transaction.
    • Transaction date along with the amount.
    • Email id or phone number used for processing the transaction.
    • First 6 and last 4 digits of your card.
    • UPI / VPA if any used

    Regards,

    Team PayU
    My railway tickets cancellation refund amount is not coming

    I can't get irctc refund amount to my bank account - Comment #3275669 - Image #0
    I can't get irctc refund amount to my bank account - Comment #3275669 - Image #1
    Bhargava Naidu's reply, Nov 16, 2018
    Plz check and refend my account
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      S
      shanmu raj
      from Pathanamthitta, Kerala
      Nov 16, 2018
      Resolved
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      Resolved

      Address: Chennai, Tamil Nadu, 600049
      Website: udyogaadhaaronline.org/?gclid=CjwKCAiA8rnfBRB3EiwAhrhBGr6mH8PreaFHbkB9ZbVuOudQXPXh8Q36S-X6m41GxOTONN

      I have paid 1699 through pay u money today morning 16/11/2018 money got transferred but the seller is not responding they are not reachable kindly refund the money I tried many time to there Mobil number in there website ([protected])
      This is there number it's not reachable they are providing
      Udyog aadhar certificate for msme business I filled the form and transaction the money but no response till now kindly help to get the money back
      +2 photos
      Dec 25, 2018
      Complaint marked as Resolved 
      PayUMoney customer support has been notified about the posted complaint.
      Nov 16, 2018
      Updated by shanmu raj
      This is my number [protected]
      Verified Support
      Nov 22, 2018
      PayUMoney Customer Care's response
      Hi,

      Your concern has already been addressed over the email sent by you under the case number 03849450. Revert to the same for any more help or support.

      Regards,
      Team PayU
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        B
        Bhargava Naidu
        from Visakhapatnam, Andhra Pradesh
        Nov 16, 2018
        Resolved
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        Resolved

        Address: Srikakulam, Andhra Pradesh, 532456

        Hi, i have booked rail tickets through irctc and the gateway i have chosen was payu, i have cancelled the tickets and in the irctc site it is showing that refunded to bank and in the place of bank it is written as - payumpp and status showing refunded, the transaction and cancellation id's are [protected] refund status 74332748295829458259599& [protected] refund status 74332748295829457147837 respectively. When i can expect the refund gets credited to my bank account through which i have made the payment originally the refund gets credited to my bank account through which i have made the payment originally.
        +2 photos
        Dec 18, 2018
        Complaint marked as Resolved 
        PayUMoney customer support has been notified about the posted complaint.
        Verified Support
        Nov 16, 2018
        PayUMoney Customer Care's response
        Hi,

        We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

        • PayU, Merchant and Bank reference number.
        • Scan copy of bank statement indicating the debit for the required transaction.
        • Transaction date along with the amount.
        • Email id or phone number used for processing the transaction.
        • First 6 and last 4 digits of your card.
        • UPI / VPA if any used

        Regards,
        Team PayU
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          B
          bhavnashankar
          from Bengaluru, Karnataka
          Nov 16, 2018
          Resolved
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          Resolved

          Address: 560018
          Website: 218.248.45.162:8090/AutoDCR.Payments/pay2.aspx?sName=BBMP

          Hi,

          I have been trying to make an online payment for building plan sanction since last afternoon. Amount 10, 440. 2 unsuccessful attempts yesterday where the money was deducted from my account but not credited into bbmp file.

          Raised a complaint with my bank hdfc they said the transaction is clear.

          Tried twice again today and same problem repeated. Please reverse all the transactions immediately as i am now short of funds.

          15 nov 2018 kitxq5unab7kjogs-payubbmpbangaloremah [protected] 15 nov 2018 10, 440.90

          15 nov 2018 kitxq5uoa552foou-payubbmpbangaloremah [protected] 15 nov 2018 10, 440.90
          Dec 17, 2018
          Complaint marked as Resolved 
          PayUMoney customer support has been notified about the posted complaint.
          Verified Support
          Nov 16, 2018
          PayUMoney Customer Care's response
          Hi,

          We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

          • PayU, Merchant and Bank reference number.
          • Scan copy of bank statement indicating the debit for the required transaction.
          • Transaction date along with the amount.
          • Email id or phone number used for processing the transaction.
          • First 6 and last 4 digits of your card.
          • UPI / VPA if any used

          Regards,
          Team PayU
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            S
            skywolf
            from Kanpur, Uttar Pradesh
            Nov 16, 2018
            Resolved
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            Resolved

            I am merchant on payunow, i collected some amount on 2-nov-2018, and payunow updated that amount status into "settled in bank account" on 5-nov-2018 with utr number citin[protected], but still i did't get my amount yet. And payunow not sending current status of this transaction and also not giving any response to my mails. Kindly help me out. My registered email id is [protected]@gmail.com
            Dec 17, 2018
            Complaint marked as Resolved 
            PayUMoney customer support has been notified about the posted complaint.
            Verified Support
            Nov 16, 2018
            PayUMoney Customer Care's response
            Hi,

            Apologies for the inconvenience caused to you. Please share your MID here or at [protected]@payunow.com to check and assist you at the earliest.

            Team PayU
            Nov 16, 2018
            Updated by skywolf
            I already sent many mails and getting no response., Now i marked all detail to RBI,

            My case number with payu is 03805368,

            Whenever i replied to payu than got new case nmbr..
            Nov 17, 2018
            Updated by skywolf
            My Merchant ID on payunow.com is 6456239

            Got new problem, Amount of Transaction ID[protected] on dated 13-Nov is not processed yet to settle into my account. As PayU commit 72 Hours settlement timeframe. Also look in this matter too.
            I already sent many mails and getting no response., Now i marked all detail to RBI,

            My case number with payu is 03805368,

            Whenever i replied to payu than got new case nmbr..
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              P
              pooja68064207
              from Mohali, Punjab
              Nov 15, 2018
              Resolved
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              Resolved

              I have paid amount of rs 774 for home credit but paymnt form my bank is deducted and it is not yet credited in home ceedit account i have paid through my debit card no [protected] in my bank account it is showing as remarks 'payu_www.HOMECREDIT.CO/Gurg'
              And transaction id as[protected]
              My bank account is with central bank of india please help me out to resolve this issue
              Thank you
              Dec 25, 2018
              Complaint marked as Resolved 
              PayUMoney customer support has been notified about the posted complaint.
              Verified Support
              Nov 22, 2018
              PayUMoney Customer Care's response
              Hi,

              We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

              • PayU, Merchant and Bank reference number.
              • Scan copy of bank statement indicating the debit for the required transaction.
              • Transaction date along with the amount.
              • Email id or phone number used for processing the transaction.
              • First 6 and last 4 digits of your card.
              • UPI / VPA if any used

              Regards,

              Team PayU
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                S
                sukhadera
                from Gagret, Himachal Pradesh
                Nov 15, 2018
                Resolved
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                Resolved

                Address: Sirmaur, Himachal Pradesh

                Dear sir/madam,
                I have done transection for csc wallet recharge with pay u money with ref no is [protected]igaetncee0 payment deduct in my account but csc wallet is not recharge so please refund my payment.
                Csc status
                [protected]
                14 november 2018cancelled
                Transaction amount was ₹ 20000.00 via payumoney
                Date_range
                Recharge on
                14 november 2018 20:54:59

                Topup amount
                20000.00
                Security
                Payment server
                Payumoney
                Hourglass_empty
                Status
                Cancelled
                My account statment is
                14-nov-2018
                (14-nov-2018) to transfer inb csc e-governance services [protected]igaetmvko0 transfer to 459 12, 000.00 5, 293.28
                14-nov-2018
                (14-nov-2018) csh dep (Cdm) cdm 040106cdmsbismekalaamb kalaamb ch in 53, 500.00 58, 793.28
                14-nov-2018
                (14-nov-2018) to transfer inb csc e-governance services [protected]igaetncee0 transfer to 459 20, 000.00 38, 793.28
                14-nov-2018
                (14-nov-2018) to transfer inb csc e-governance services [protected]igaetncon7 transfer to 459 15, 000.00 23, 793.28

                So please check its and please refund my payment as soon as posible.
                Thanks & reagrds

                Sukhbir singh
                Mob no [protected]
                Ac no [protected]
                Bank name state bank of india
                Ifsc sbin0004590
                Amount 20000/-
                Dec 25, 2018
                Complaint marked as Resolved 
                PayUMoney customer support has been notified about the posted complaint.
                Nov 15, 2018
                Updated by sukhadera
                please refund my payment.
                Verified Support
                Nov 22, 2018
                PayUMoney Customer Care's response
                Hi,

                Your TXN id [protected] has been refunded via ARN IXGAKVLOI1 from our end. Banks generally take 3-5 working days (Excluding Sat, Sun & bank holiday) to refund the amount. Please contact them for further assistance in case you have still not received the funds.

                Regards,

                Team PayU
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                  A
                  afzal089
                  from Bhopal, Madhya Pradesh
                  Nov 13, 2018
                  Resolved
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                  Resolved

                  refund amount not get after 23 days

                  Hello sir,
                  I had booked a ticket for 20th oct and paid via pauymoney gateway and after due to. Reasons i cancelled it from abhi bus on the same day. I got a mail from
                  [protected]@payu.in
                  That the money should reflect in your account within 5-7 business days. But it is more than 20 days and i have not got my money.
                  I am forwarding mail and other details. I have contacted abhi bus cc, they told that money...
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                  S
                  Suresh1410
                  from Hyderabad, Telangana
                  Nov 13, 2018
                  Resolved
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                  Resolved

                  Address: Anantapur, Andhra Pradesh, 515001

                  Sir this is my account number axis account no:[protected] and also i am sending the transection details also
                  12-11-18
                  Ecom pur/xiaomi payu
                  A/gurugram/111118/14:16 = 10000
                  Ecom pur/xiaomi payu
                  A/gurugram/111118/14:17 = 10000
                  Ecom pur/xiaomi payu
                  A/gurugram/111118/14:18 = 10000
                  Ecom pur/xiaomi payu
                  A/gurugram/111118/14:20 = 10000
                  Ecom pur/xiaomi payu
                  A/gurugram/111118/14:24 = 10000
                  +1 photos
                  Dec 17, 2018
                  Complaint marked as Resolved 
                  PayUMoney customer support has been notified about the posted complaint.
                  Verified Support
                  Nov 14, 2018
                  PayUMoney Customer Care's response
                  Hi,

                  We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

                  • PayU, Merchant and Bank reference number.
                  • Scan copy of bank statement indicating the debit for the required transaction.
                  • Transaction date along with the amount.
                  • Email id or phone number used for processing the transaction.
                  • First 6 and last 4 digits of your card.
                  • UPI / VPA if any used

                  Regards,
                  Team PayU
                  Nov 14, 2018
                  Updated by Suresh1410
                  My cell number [protected], [protected], [protected] my email : sudheer.timber.[protected]@gmail.com
                  My pay u money complain no is 03805899 ... problem is that I was filling my sarguja university form during this 1902.34 amount deducted from my sbi account then tehnical error occurred so my form was not submitted...plzz refund my 1902.34rs amount...

                  unauthorised transaction on sunday somebody purchased online without my permission otp r atm or netbanking please check the details sir plz sir - Comment #3270762 - Image #0
                  PayUMoney Customer Care's response, Nov 15, 2018
                  Verified Support
                  Hi,

                  We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

                  • PayU, Merchant and Bank reference number.
                  • Scan copy of bank statement indicating the debit for the required transaction.
                  • Transaction date along with the amount.
                  • Email id or phone number used for processing the transaction.
                  • First 6 and last 4 digits of your card.
                  • UPI / VPA if any used

                  Regards,

                  Team PayU
                  I was booking rail ticket using ixigo on android through phonepe. Money was deducted from phonepe but ixigo didnt show booking confirmation. Phonepe transaction id C1811122105524484014379. That was going through payu gateway. Plz either show confirmation of booking or refund the amount.

                  unauthorised transaction on sunday somebody purchased online without my permission otp r atm or netbanking please check the details sir plz sir - Comment #3270818 - Image #0
                  PayUMoney Customer Care's response, Nov 15, 2018
                  Verified Support
                  Hi,

                  We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

                  • PayU, Merchant and Bank reference number.
                  • Scan copy of bank statement indicating the debit for the required transaction.
                  • Transaction date along with the amount.
                  • Email id or phone number used for processing the transaction.
                  • First 6 and last 4 digits of your card.
                  • UPI / VPA if any used

                  Regards,

                  Team PayU
                  Hi Piyush Manoj and Suresh Kumar,

                  PAYU IS A FRAUDULENT AND CORRUPT COMPANY

                  If the amount has not been refunded yet, I'd suggest you to proceed legally if feasible for this.

                  PayU customer service isn't so consumer friendly and will never resolve the issue.

                  It has been 3 and a half months now and my money is not refunded yet. They keep saying that money is charge backed but they send you no proof validating the same. Highly suspicious behavior and a PAYU IS A FRAUDULENT COMPANY .

                  Best Regards,
                  Gayathri
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                    D
                    debashish15
                    from Noida, Uttar Pradesh
                    Nov 12, 2018
                    Resolved
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                    Resolved

                    Dear Sir/Madam,
                    I, Debashish Panda booked a ticket from my Android phone through IRCTC account via PayU Money option on dated 4th November 2018. . Due to some issues, I cancelled the ticket on 7th November(Transaction id- [protected]) . The refund id shows ([protected]) .

                    It will be great help, i[censored] return the money soon to my respective account.

                    Regards
                    Debashish Panda
                    +1 photos
                    Dec 18, 2018
                    Complaint marked as Resolved 
                    PayUMoney customer support has been notified about the posted complaint.
                    Nov 12, 2018
                    Updated by debashish15
                    Transaction amount - 1300
                    Refunded amount from IRCTC - 1060
                    Verified Support
                    Nov 14, 2018
                    PayUMoney Customer Care's response
                    Hi Debashish,

                    The amount of 1060.00 has been partially refunded to your source account for the payment ID [protected] via bank reference number[protected]. We'd request you to get in touch with your bank with the provided reference number to get the status of your refund at their end.

                    Team PayU
                    I was made a transaction in irctc website through payumoney on 31st October through payumoney gateway(I don't have any account in payumoney) later I cancelled the ticket. Irctc refund amount in payumoney bank but I don't receive any amount

                    regarding refund money - Comment #3270841 - Image #0
                    PayUMoney Customer Care's response, Nov 22, 2018
                    Verified Support
                    Hi,

                    We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

                    • PayU, Merchant and Bank reference number.
                    • Scan copy of bank statement indicating the debit for the required transaction.
                    • Transaction date along with the amount.
                    • Email id or phone number used for processing the transaction.
                    • First 6 and last 4 digits of your card.
                    • UPI / VPA if any used

                    Regards,

                    Team PayU
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                      K
                      keerthi basa
                      from Hyderabad, Telangana
                      Nov 12, 2018
                      Resolved
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                      Resolved

                      Address: Hyderabad, Telangana, XXXXXX
                      Website: www.payumoney.com

                      Hello sir, i had ordered dr copper bottles set from dr. Copper website on 18 th of august and the payment mode is payumoney, my amount was deducted and the order was not placed in dr. Copper website. And i dint get any refund since then. Please check this as soon as possible.

                      Settlement utr: citin[protected]
                      Source refernce id: [protected]
                      Source :payu
                      Payment mode: nb
                      Amount :4500
                      Dec 18, 2018
                      Complaint marked as Resolved 
                      PayUMoney customer support has been notified about the posted complaint.
                      Verified Support
                      Nov 13, 2018
                      PayUMoney Customer Care's response
                      Hey,

                      Please note that this is a successful transaction via PayUmoney Payment Id - [protected] at our end, the amount for the same has been remitted to the merchant.

                      For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

                      Regards,
                      Team PayU
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                        C
                        Casimir
                        from Korampallam, Tamil Nadu
                        Nov 12, 2018
                        Resolved
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                        Resolved

                        Address: 620021

                        Dear sir/madam
                        On 11th november i tried to book irctc ticket through android app. But it got failed.
                        I have listed in information req. As follows

                        Irctc trans id: [protected]
                        Bank ref.:[protected] igaesyjtp2

                        Kindly process my refund into my bank account as soon as possible.

                        Regards,
                        Casimir antony
                        +1 photos
                        Dec 17, 2018
                        Complaint marked as Resolved 
                        PayUMoney customer support has been notified about the posted complaint.
                        Verified Support
                        Nov 13, 2018
                        PayUMoney Customer Care's response
                        Hi,

                        We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

                        • PayU, Merchant and Bank reference number.
                        • Scan copy of bank statement indicating the debit for the required transaction.
                        • Transaction date along with the amount.
                        • Email id or phone number used for processing the transaction.
                        • First 6 and last 4 digits of your card.
                        • UPI / VPA if any used

                        Regards,
                        Team PayU
                        I have cancelled my ticket with pnr [protected] on 21-oct-2018. My transaction id is [protected]. Refund id is [protected]. Till date i have not received my refunded amount. Kindly check the status. As per irctc they have already refunded the amount to payumoney .

                        irctc transaction failure - Comment #3268107 - Image #0
                        PayUMoney Customer Care's response, Nov 14, 2018
                        Verified Support
                        Hi,

                        The amount of 395.00 has been partially refunded to your source account for the payment ID 7313200151 via bank reference number 829740019736. We'd request you to get in touch with your bank with the provided reference number to get the status of your refund at their end.

                        Team PayU
                        I am book train ticket in IRCTC Mobile app. My cash is debited but transaction is failed. So please check my current status. Transaction id [protected] and [protected].

                        irctc transaction failure - Comment #3268317 - Image #0
                        PayUMoney Customer Care's response, Nov 14, 2018
                        Verified Support
                        Hi Ajay,

                        The amount for the PayU payment ID 7618948783 has been refunded to your source account via bank reference number 831530009706. We'd request you to get in touch with your bank with the provided reference number to get the status of your refund at their end.

                        Team PayU
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                          Wasi Agha
                          from Allahabad, Uttar Pradesh
                          Nov 12, 2018
                          Resolved
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                          Resolved

                          Address: Lucknow, Uttar Pradesh, 226003

                          I have a youtube channel called ashnoor kaur fans so i upload videos on my channel but i want views on my youtube channel video so that's why i pair rupees 449 to ytinstaboost. Blogspot.com they comit that they give 10000 views for rupees 449 so i paid them rupees 449 for 10000 views and i have proof of payment they take my money rupees 449 but did not give me any views on my video i want my rupees 449 i paid them through my debit card so kindly please take action and refund my money in my account as soon as possible and ytinstaboost. Blogspot.com website is run by nitin and he take payment through payumoney
                          +3 photos
                          Dec 14, 2018
                          Complaint marked as Resolved 
                          PayUMoney customer support has been notified about the posted complaint.
                          Verified Support
                          Nov 13, 2018
                          PayUMoney Customer Care's response
                          Hi,

                          We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

                          • PayU, Merchant and Bank reference number.
                          • Scan copy of bank statement indicating the debit for the required transaction.
                          • Transaction date along with the amount.
                          • Email id or phone number used for processing the transaction.
                          • First 6 and last 4 digits of your card.
                          • UPI / VPA if any used

                          Regards,
                          Team PayU
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                            S
                            Sameer Valiah Pusunuru
                            from Hyderabad, Telangana
                            Nov 11, 2018
                            Resolved
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                            Resolved

                            Address: Hyderabad, Andhra Pradesh, 500079
                            Website: www.irctc.co.in

                            I have done transaction on 2/nov/2018 on irctc mobile app using payumoney gateway at time of booking ticket, i used citi credit card and the money got deducted however the payment was not successful, now when i check at irctc end it shows the money is pending from bank end, i didnt get any refund for the amount till now its been almost 10 days, have contacted payumoney customer service but they have replied yet please check, the transaction id at irctc end is : [protected]
                            +1 photos
                            Dec 18, 2018
                            Complaint marked as Resolved 
                            PayUMoney customer support has been notified about the posted complaint.
                            Verified Support
                            Nov 13, 2018
                            PayUMoney Customer Care's response
                            Hi,

                            The amount for the PayU payment ID [protected] has been refunded to your source account via bank reference no.[protected]. We'd request you to get in touch with your bank with the provided reference no. to get the status of your refund at their end.

                            Team PayU
                            My Pnr no.is [protected] and my booking was of 5th of november and i cancelled the ticket on 2nd of november and irctc customer care is saying that they sent the refund on 4th of november and today is 10th of november.its been 6 days but still i have not got the refund of Rs 2120. Reference Number is 75503728309024272952084. Please Help

                            money debited but payment not successful at irctc end - Comment #3268178 - Image #0
                            Tr id : C1811081029348547770234
                            Payment done through phonepay
                            Please confirm my ticket
                            PayUMoney Customer Care's response, Nov 14, 2018
                            Verified Support
                            Hi,

                            We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

                            • PayU, Merchant and Bank reference number.
                            • Scan copy of bank statement indicating the debit for the required transaction.
                            • Transaction date along with the amount.
                            • Email id or phone number used for processing the transaction.
                            • First 6 and last 4 digits of your card.
                            • UPI / VPA if any used

                            Regards,
                            Team PayU
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                              A
                              adi48744
                              from Mundi, Madhya Pradesh
                              Nov 10, 2018
                              Resolved
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                              Resolved

                              Dear sir/madam
                              My pnr number is [protected]. My booking was for 5th of november but due to some reasons i cancelled the ticket on 2nd of november and irctc helpline is saying that they sent the refund on 4th of november and today is 10th of november. Its been 6th days but still i have not got the refund of rs 2120. My reference number is 75503728309024272952084. Kindly send my amount to my account as soon as possible.
                              +1 photos
                              Dec 16, 2018
                              Complaint marked as Resolved 
                              PayUMoney customer support has been notified about the posted complaint.
                              Verified Support
                              Nov 13, 2018
                              PayUMoney Customer Care's response
                              Hi,

                              We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

                              • PayU, Merchant and Bank reference number.
                              • Scan copy of bank statement indicating the debit for the required transaction.
                              • Transaction date along with the amount.
                              • Email id or phone number used for processing the transaction.
                              • First 6 and last 4 digits of your card.
                              • UPI / VPA if any used

                              Regards,
                              Team PayU
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                                M
                                Manzoor Ali Parambil
                                from Cuddalore, Tamil Nadu
                                Nov 9, 2018
                                Resolved
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                                Resolved

                                Money Debited from my account for a failed transaction in IRCTC RailConnect App.
                                My A/c No[protected]
                                Transaction ID:-[protected]
                                Date-01/11/2018

                                Bank reference ID-30001083098305179038961

                                Bank name-PayUmoney
                                Status- Money credited to bank A/c
                                Refund ID-[protected]

                                Kindly request you to credit the money to my account

                                Manzoor Ali.P
                                +1 photos
                                Dec 14, 2018
                                Complaint marked as Resolved 
                                PayUMoney customer support has been notified about the posted complaint.
                                Verified Support
                                Nov 13, 2018
                                PayUMoney Customer Care's response
                                Hi,

                                The amount for the PayU payment ID [protected] has been refunded to your source account via bank reference no.[protected]. We'd request you to get in touch with your bank with the provided reference no. to get the status of your refund at their end.

                                Team PayU
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                                  N
                                  Nimisha sharma
                                  from Mumbai, Maharashtra
                                  Nov 9, 2018
                                  Resolved
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                                  Resolved

                                  I had booked a ticket for 3rd nov and paid via pauymoney gateway and after due to. Reasons i cancelled it from. Irctc side the amount has been refunded but i i ve nt received the amount yet from pauymoney gateway in my account
                                  Transaction id=[protected]
                                  Refund id=[protected] please look into matter and resolve as well as revert the amount in my account
                                  Dec 13, 2018
                                  Complaint marked as Resolved 
                                  PayUMoney customer support has been notified about the posted complaint.
                                  Verified Support
                                  Nov 12, 2018
                                  PayUMoney Customer Care's response
                                  Hi,

                                  We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

                                  • PayU, Merchant and Bank reference number.
                                  • Scan copy of bank statement indicating the debit for the required transaction.
                                  • Transaction date along with the amount.
                                  • Email id or phone number used for processing the transaction.
                                  • First 6 and last 4 digits of your card.
                                  • UPI / VPA if any used

                                  Regards,

                                  Team PayU
                                  Helpful
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                                    T
                                    tushar0994
                                    from Gurgaon, Haryana
                                    Nov 6, 2018
                                    Resolved
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                                    Resolved

                                    Address: Kurukshetra, Haryana, 136118

                                    Dear sir/madam,
                                    I cancelled a ticket on 25 oct. 2018 for the pnr no. [protected]. I received an email from irctc on 27 oct, 2018 that the amount has been refunded. But the amount has not been credited in my bank account which i used to pay for the ticket. It is showing the amount is refunded to, "payu money" bank. But payu money hasn't refund my amount. Kindly look into the matter and solve the issue.
                                    Transaction id: [protected] used while booking the ticket on 25th september, 2018.
                                    Refund id :- [protected] shown as per irctc
                                    Dec 17, 2018
                                    Complaint marked as Resolved 
                                    PayUMoney customer support has been notified about the posted complaint.
                                    Verified Support
                                    Nov 12, 2018
                                    PayUMoney Customer Care's response
                                    Hi,

                                    We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

                                    • PayU, Merchant and Bank reference number.
                                    • Scan copy of bank statement indicating the debit for the required transaction.
                                    • Transaction date along with the amount.
                                    • Email id or phone number used for processing the transaction.
                                    • First 6 and last 4 digits of your card.
                                    • UPI / VPA if any used

                                    Regards,

                                    Team PayU
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                                      T
                                      tushar0994
                                      from Gurgaon, Haryana
                                      Nov 6, 2018
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                                      Address: Kurukshetra, Haryana, 136118

                                      Dear sir/madam,
                                      I cancelled a ticket on 25 oct. 2018 for the pnr no. [protected]. I received an email from irctc on 27 oct, 2018 that the amount has been refunded. But the amount has not been credited in my bank account which i used to pay for the ticket. It is showing the amount is refunded to, "payu money" bank. But payu money hasn't refund my amount. Kindly look into the matter and solve the issue.
                                      Transaction id: [protected] used while booking the ticket on 25th september, 2018.
                                      Refund id :- [protected] shown as per irctc.
                                      PayUMoney customer support has been notified about the posted complaint.
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