[Resolved] PayUMoney — refund for failed transaction on irctc website | |
I had cancelled the ticket on 17.03.2018. And amount of 1750 has to be credited to my account. But after 6 days also it is not done.in the website it is showing refunded on 17.03.17 and bank name as payumpp. Details as below,, Transaction id - [protected] Refund id - [protected] Please look have cancelled my ticket five days before still the ticket value is not refunded to me.in portal, status showing refunded to payumpp bank. That is not my bank account, kindly look through this matter into the matter. Was this information helpful? | |
Dec 20, 2018 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support Mar 26, 2018 PayUMoney Customer Care's response Hi Anuraag, This is to inform you that your payment id: [protected] has already been refunded by us with reference number: 74056638078807732893789. We'd advise you to please get in touch with the issuing bank regarding the same. Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html Regards, PayU Team | |
 2 Comments | |
Comments
Dear sir,
I have booked my Train Ticket via IRCTC app, while transacting the amount, it has failed to book the train ticket but amount have been debited from my account.
its showing as booking transaction failed, I need my money back
TRANSACTION ID : [protected]
I have booked my Train Ticket via IRCTC app, while transacting the amount, it has failed to book the train ticket but amount have been debited from my account.
its showing as booking transaction failed, I need my money back
TRANSACTION ID : [protected]
PayUMoney Customer Care's response, Mar 30, 2018
Verified Support
Dear Gowtham,
We would like to inform you that the TXN 179067214 is successful at our end. Please get in touch with the merchant with Merchant Txn Id - 485631098889 in order to get the service delivery status at their end.
Alternately you can also contact us at care@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html
Regards,
PayU Team
We would like to inform you that the TXN 179067214 is successful at our end. Please get in touch with the merchant with Merchant Txn Id - 485631098889 in order to get the service delivery status at their end.
Alternately you can also contact us at care@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html
Regards,
PayU Team
PayUMoney Customer Care's response, Mar 30, 2018
Verified Support
Hey Sangzaula,
Kindly ignore the earlier mail. Apologies for the miscommunication.
Your concern has already been addressed over the email sent by you under the case number 02605047 . Revert to the same for any more help or support.
Regards,
PayU Team
Kindly ignore the earlier mail. Apologies for the miscommunication.
Your concern has already been addressed over the email sent by you under the case number 02605047 . Revert to the same for any more help or support.
Regards,
PayU Team
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But my money has been deducted by payumoney... Help me to get it back..
I have called the customer care number but no one is attending the call.. I have a screenshot attach with this description
This is to inform you that your payment id: 6858696903 has already been refunded by us with reference number: 808501077950. We'd advise you to please get in touch with the issuing bank regarding the same.
Alternately you can also contact us at care@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html
Regards,
PayU Team