PayUMoney — refund money not transferred to account

I have paid to travel triangle using payumoney on 3rd october. Due to some problem i have cancelled the payment. Now after 2 days of cancellation travel triangle has intiated the refund to my account through payumoney on 5th october. The amount is 14000/- rs. But now today is 11th day i haven't got any refund. No one is picking up my phone in payumoney customer care.

Transaction id: 1994953/171003/113209
Refund amount 14000.00
Merchant: www.traveltriangle.com

Please quote your reference id: [protected] for any future communication.

I got this message from payumoney but no callback or any kind of communication they are doing with me.
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Kindly track my order:

Payment ID:[protected]

Merchant Order ID: 3e18f511f8a2956f8a4e

Is there any customer care phone number?

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