PayUMoney — Refund not being refunded

PayUMoney — Refund not being refunded

P PeterPrakash

On 29 may 2020, i had ordered a whey protein from the website "myprotien.co.in" i paid the cost of the protein twice. Order number:[protected] The amount is 4346.31 The transaction was made through sbi net banking the reference numbers are : Ref/cheque no: [protected]igairqzl0o Ref/cheque no: [protected]igairpata7 After 3 weeks they said they refunded the amount back into my account but i did not receive any such refund. Upon contacting them they said wait, it will come. After i was being persistent they gave me a transaction id & told me to contact payu. The transaction id given to me for the payu refund is Transaction id : [protected] Upon contacting payu i have not received any message about my refund at all. Was this information helpful? No (0) Yes (0)
PayUMoney customer support has been notified about the posted complaint. Verified Support Jul 13, 2020 PayUMoney Customer Care's response Hi Peter, Apologies for the inconvenience. As checked, your transaction is successful via transaction id [protected] and bank bank reference number IGAIRQZLO0 at our end and amount for same has been remitted to merchant. Further, as checked the respective merchant has not initiated any refund against this transaction. Request you to contact the merchant directly for further assistance. In case you do not receive support from the merchant, you may raise a chargeback at your issuing bank. Regards, Team PayU Jul 14, 2020 Updated by PeterPrakash Hi, I have repeatedly contacted "Myprotien.co.in" customer care & they have always given me the transaction id [protected] & instructed me to contact PAYU for the same issue. I have attached a few screenshots of my conversation with their customer care as proof. Kindly recheck, as myprotien customer is adamant that they have initiated the refund. Regards
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