[Resolved] PayUMoney — refund not received till date

V

vickysabu

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400052

Hi

I had done a on line payment for my electricity bill on 6th september 2018. The amount was already debited from my account but unfortunately the transaction got failed. The payment i'd[protected].
Satyapal is giving me false statement that the team is working on the same. It almost 13 working day now from the date of failed transaction.

Kindly do the needful so that i can get my money back in my account.
Hope for a positive revert.

Thanking you
Regards
Amirali mithani

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Aug 8, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

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Comments

S

SindhuRuth

from Hyderabad, Telangana

I applied to fdp in iit bombay ..their first time transaction failed but my money debited ...so please refund my money, second time I paid it was successful ...but my money debited two time please resolve my problem

Reply

PayUMoney Customer Care's response, Sep 25, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

PayUMoney Customer Care's response, Sep 28, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

Reply

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