[Resolved] PayUMoney — refund of cancelled irctc ticket booked

[Resolved] PayUMoney — refund of cancelled irctc ticket booked

P pratap14 from Delhi, Delhi

I had cancelled an e-ticket from IRCTC on 4th Jan 2018. Ticket get cancelled and the amount was refunded by IRCTC on 4th Jan 2018, using ITZ gateway as per the message sent by IRCTC. But till now i have not received the refunded amount. Transaction ID: [protected] Cancellation/Refund ID: [protected] I would like to get this problem solved as soon as possible. Was this information helpful? No (0) Yes (0)
Mar 13, 2018 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support Feb 03, 2018 PayUMoney Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further - • PayU Transaction ID, Merchant ID and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html Regards, PayU Team Verified Support Feb 06, 2018 PayUMoney Customer Care's response Hey Durga, Your concern has already been addressed over the email sent by you under the case number 02062723. The amount is already refund from our end. Hence, as informed earlier, we request you to raise the dispute with the bank or ask them to write back to us at [protected]@payumoney.com. Regards, Citrus Support Team.
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