[Resolved] Payumoney — refund of ticket cancellation of irctc not yet credited back to my bank account

1 Review
Palakkad, Kerala, India
 Krishnachandran N Menon on Jan 21, 2019
Dear sir,

I had made a booking through irctc which i cancelled the same day. While checkung with irctc, it says the amount was refunded back the next day. But please note that i have not yet received the amount in my account. Request you to do the needful to refund the amount to my account.

Please find the details below:

My transaction id: [protected]
Pnr: [protected]
Transaction date: 10 jan 2019
Cancellation/refund id: [protected]
Bank name: payu money
Booking amount: 1585.0
Refund amount: 1520.0
Refund date: 11 jan 2019
Complaint marked as Resolved Feb 21, 2019

Complaint Status

[Jan 21, 2019] PayUMoney customer support has been notified about the posted complaint.
Verified Support
PayUMoney Customer Care's response, Jan 21, 2019

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Team PayU
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    Payumoney - refund of ticket cancellation of irctc not yet credited back to my bank account